MELISSA MIRELES
Olympia,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Accessioning Technician
Pathology Reference Laboratory
05.2023 - 09.2023
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Triaged all specimens that came in to be tested
- Monitored and documented safety standards to verify compliance.
Registration Access Specialist
University Health System
10.2018 - 05.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Scheduled appointments for various specialty offices and providers
- Submitted medication refill request and referral requests on behalf of patients
- Managed over 100 calls per day
Medical Records/Front Desk
Vital Life Wellness Center
01.2017 - 10.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Answered phone calls and messages for 8-physician for medical facility, scheduling appointments, and handling patient inquiries.
HIM Tech
Centro Med
06.2015 - 01.2017
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Education
High School Diploma -
James Madison High
Norcross, GA12.2005
Skills
- Reading Comprehension
- Active Listening
- Specimen Storage
- Specimen Recording
- Specimen Handling
- Quality Control Standards
- Patient Registration
- Data Entry
- Customer Service
- Payment Collection
- Medical Records and Documentation
- EPIC EMR
Languages
Spanish
Native or Bilingual
Timeline
Accessioning Technician
Pathology Reference Laboratory
05.2023 - 09.2023
Registration Access Specialist
University Health System
10.2018 - 05.2023
Medical Records/Front Desk
Vital Life Wellness Center
01.2017 - 10.2018
HIM Tech
Centro Med
06.2015 - 01.2017
High School Diploma -
James Madison High
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