Melissa Mishko
Appleton,WI
Summary
Dynamic Technical Sales Trainer with a proven track record at Heartland Business Systems, excelling in sales training and content creation. Expert in CRM management and performance coaching, I successfully developed onboarding programs that enhanced team engagement and reduced training time for new hires, driving overall sales success and fostering a culture of excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Sales Trainer
Heartland Business Systems
Little Chute, WI
01.2022 - 02.2025
- A vital part of creating a Talent and Development team from the ground up including content creation, assessment creation, facilitation of training, and continued engagement for all new hires in Sales, as well as tenured Sales, Renewal, and Sales support positions.
- Partnered in the development and presentation of a multi-session training based on the Challenger Sales model.
- New hire onboarding and training were focused on company values and culture, understanding and using the CRM, creating quotes, processing sales orders, and best practices to ensure success.
Renewals Specialist
Heartland Business Systems
Little Chute, WI
08.2019 - 01.2022
- Managed all Northern Wisconsin clients for multiple account managers and inside sales representatives with their technology renewal needs by tracking, quoting, and communicating with distributors, sales associates, and clients.
- Processed time sensitive requests for new clients.
- Researched any changes to processes or coverage, communicated new information to sales teams and clients, and trained multiple new team members.
- Trained multiple departmental new hires for the Renewal Specialist role, resulting in decreased time to independent work.
RMA Associate
Heartland Business Systems
Little Chute, WI
08.2017 - 08.2019
- Tracked, requested, and processed all returns company-wide.
- Communicated with distributors, sales teams, and clients regarding requests, additional information, and contesting denied returns when necessary.
- Managed the shipping and tracking for all physical returns, as well as the inventory for items unable to be shipped back to the distributor.
Back Office Leader
Best Buy
Appleton, WI
10.2014 - 08.2017
- Recruited, hired, developed, and trained retail talent, as well as maintained employee files.
- Provided performance and disciplinary coaching as needed.
- Drove the Point of Sale and Customer Service team results to number one within the territory for multiple quarters regarding additional services attachment and credit card applications.
- Mediated escalated customer issues to provide the best outcome for both the customer and the company.
Education
Associate of Applied Science - Civil Engineering
Fox Valley Technical College
Appleton, WISkills
- Sales training
- Customer service excellence
- CRM management
- Problem solving
- Performance coaching
- Written and verbal communication
- Leadership
- Adaptability
Certification
- Adult Learning Certificate 2022
- Training and Facilitation Certificate 2023
- Articulate Storyline 360 2024
Accomplishments
- Above and Beyond award
References
References available upon request.
Timeline
Technical Sales Trainer
Heartland Business Systems
01.2022 - 02.2025
Renewals Specialist
Heartland Business Systems
08.2019 - 01.2022
RMA Associate
Heartland Business Systems
08.2017 - 08.2019
Back Office Leader
Best Buy
10.2014 - 08.2017
Associate of Applied Science - Civil Engineering
Fox Valley Technical College
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