Melissa Mitchell
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ModSquad
08.2022 - Current
- Delivered personalized customer service via phone, chat, emails, and tickets.
- Handled 10+ interactions per hour.
Virtual Administrative Assistant
One Heartt Inc.
08.2023 - Current
- Answering phone calls, responding to emails, and scheduling appointments.
- Handling insurance-related tasks, such as verifying client insurance information and following up on claims.
Front Desk Receptionist
Sirata Beach Resort
04.2023 - 10.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
Sales Development Representative
Influx
10.2021 - 03.2023
- Qualified inbound leads and scheduled meetings with Account Executives.
- Exceeded the target of scheduling 5 meetings weekly.
Customer Service Representative
Cxstomer
08.2021 - 03.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor of Science - Information Technology
University of The Commonwealth Caribbean
Kingston, Jamaica07.2022
Skills
- Ability To Multitask
- Active Listening
- Adaptability And Flexibility
- Administrative Support
- Attention To Detail
- Calendar Management
- CRM Software Proficiency
- Customer Retention Abilities
- Customer Service
- Data Management
- Dependable And Reliable
- Excellent Communication and Interpersonal Skills
- Front-End Development
- Microsoft Office
- Problem-Solving Ability
- Team Player
- Technical Support
- Time Management
Timeline
Virtual Administrative Assistant
One Heartt Inc.
08.2023 - Current
Front Desk Receptionist
Sirata Beach Resort
04.2023 - 10.2023
Customer Service Representative
ModSquad
08.2022 - Current
Sales Development Representative
Influx
10.2021 - 03.2023
Customer Service Representative
Cxstomer
08.2021 - 03.2022
Bachelor of Science - Information Technology
University of The Commonwealth Caribbean
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