Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Bundrick

Hartsel,CO

Summary

Knowledgeable and dedicated professional with several years of experience using outstanding planning, problem-solving and data entry skills. Well-versed in best practices and processes of industry.

Overview

2
2
years of professional experience

Work History

Front End Registar

Heart of the Rockies Hospital
Buena Vista, Colorado
07.2023 - 09.2024
  • Greeted and registered patients, verified insurance information, collected copayments and deductibles.
  • Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
  • Verified patient demographic information and updated records accordingly.
  • Processed insurance authorizations, referrals, pre-certifications and prior authorizations as required by payers.
  • Ensured compliance with HIPAA regulations regarding patient confidentiality and privacy laws.
  • Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.

Customer Service Teller

Triumph Bank
Buena Vista, Colorado
01.2023 - 05.2023
  • Provided customers with accurate and timely information regarding their accounts.
  • Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
  • Balanced cash drawer at the end of each shift.
  • Conducted courtesy calls to customers to follow up on any outstanding issues or problems they may have experienced with their accounts.
  • Followed up with customers who had recently opened accounts to ensure satisfaction.
  • Recognized suspicious activity on customer accounts and reported it accordingly.

Fraud Investigator

USAA
San Antonio, TX
05.2022 - 08.2022
  • Identified patterns of suspicious activity across multiple accounts or transactions.
  • Monitored customer accounts regularly for any changes or irregularities that may indicate fraudulent behavior.
  • Recognized emerging trends in fraudulent behavior by analyzing historical data points.
  • Responded promptly to reports from customers regarding possible fraudulent activities.
  • Conducted interviews with customers to gather information on suspected cases of fraud.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Education

Some College (No Degree) - Human Resources Management

Strayer University
Washington, DC

Bachelor of Science - Paralegal Studies

Colorado Mountain College
Glenwood Springs, CO

Skills

  • Database Administration
  • Financial Transactions
  • Money Handling
  • Cash counting
  • Certified Coding Specialist
  • Insurance and Coding Specialist
  • Criminal Investigations
  • Credit card fraud
  • Fraud Detection
  • Fraud patterns

Timeline

Front End Registar

Heart of the Rockies Hospital
07.2023 - 09.2024

Customer Service Teller

Triumph Bank
01.2023 - 05.2023

Fraud Investigator

USAA
05.2022 - 08.2022

Some College (No Degree) - Human Resources Management

Strayer University

Bachelor of Science - Paralegal Studies

Colorado Mountain College

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Melissa Bundrick