Overview
Work History
Education
Skills
Timeline
Generic

Melissa Mitchell

Snyder,TX

Overview

32
32
years of professional experience

Work History

Front Desk Clerk

Days Inn Hotel
03.2023 - 08.2024
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

Cosmetologist

Amazing Cuts
05.2010 - 11.2020
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.

Bookkeeper

Snyder Concrete
10.2007 - 05.2010
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reported financial data and updated financial records in ledgers and journals.
  • Established QuickBooks accounting system to reflect accurate financial records.

Administrative Assistant

Texas Department of Pardons and Paroles
01.1998 - 02.2007
  • Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
  • Improved document organization by efficiently managing electronic and paper filing systems.
  • Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
  • Developed strong relationships with vendors, ensuring timely deliveries and addressing any issues or discrepancies that arose during transactions.
  • Ensured timely delivery of correspondence by managing outgoing mail, reducing delays in communication with clients and partners.
  • Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
  • Received recognition for consistently meeting and exceeding performance expectations, demonstrating a strong commitment to excellence in all tasks undertaken.

Medical Representative

Barbee Medical
01.1997 - 01.1998
  • Increased sales revenue by establishing strong relationships with healthcare professionals and recommending appropriate durable medical equipment for their patients.
  • Educated potential clients on the benefits of durable medical equipment for their specific conditions, helping them make informed decisions.
  • Improved client retention rates by offering exceptional customer service and addressing concerns promptly and professionally.
  • Assisted clients in understanding insurance coverage for durable medical equipment purchases, resulting in increased accessibility to necessary items.

Secretary

Cogdell Home Health
05.1992 - 09.1994
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained electronic filing systems and categorized documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Education

High School Diploma -

Snyder High School
Snyder, TX
05.1985

Associate of Arts -

Western Texas College
Snyder, TX
05.1987

Pre-Med

Texas Tech University
Lubbock, TX

State Licence - Cosmetology

Western Texas College
Snyder, TX
05.1989

Skills

  • Time Management
  • Customer Service
  • Hospitality services
  • Administrative Skills
  • Microsoft Office
  • Detail Oriented
  • Accounting and bookkeeping
  • Quickbooks
  • Excel

Timeline

Front Desk Clerk

Days Inn Hotel
03.2023 - 08.2024

Cosmetologist

Amazing Cuts
05.2010 - 11.2020

Bookkeeper

Snyder Concrete
10.2007 - 05.2010

Administrative Assistant

Texas Department of Pardons and Paroles
01.1998 - 02.2007

Medical Representative

Barbee Medical
01.1997 - 01.1998

Secretary

Cogdell Home Health
05.1992 - 09.1994

High School Diploma -

Snyder High School

Associate of Arts -

Western Texas College

Pre-Med

Texas Tech University

State Licence - Cosmetology

Western Texas College

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Melissa Mitchell