Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Mitchell

houston

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Iqor through exceptional dispute resolution and empathy. Skilled in cash handling and fostering team collaboration, consistently maintaining professionalism under pressure. Achieved significant improvements in client retention and loyalty by leveraging strong communication and problem-solving abilities.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

12
12
years of professional experience

Work History

Cashier

Walmart
04.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Retail Merchandiser

Cross Road Services
02.2021 - 03.2024
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed relationships with key store personnel to support proper product placement and visibility.

Customer Service Representative

Iqor
10.2016 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Home Health Caregiver

Grace Home Healthcare Services
12.2012 - 10.2017
  • Implemented individualized care plans tailored to each patient's specific medical and personal needs.
  • Operated home health monitoring devices to regularly check patients' vital signs and record data.
  • Performed wound care and dressing changes to promote healing and prevent infection.
  • Coordinated transportation for patients to attend medical appointments and social activities.
  • Utilized lift equipment to safely transfer patients with limited mobility from bed to wheelchair.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.

Education

CNA Certification - Certified Nursing Assistant

Marengo Technical School
Linden ,al

High School Diploma -

Choctaw County High School
Butler, Al
05-2000

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Team collaboration

Timeline

Cashier

Walmart
04.2024 - Current

Retail Merchandiser

Cross Road Services
02.2021 - 03.2024

Customer Service Representative

Iqor
10.2016 - 02.2021

Home Health Caregiver

Grace Home Healthcare Services
12.2012 - 10.2017

CNA Certification - Certified Nursing Assistant

Marengo Technical School

High School Diploma -

Choctaw County High School

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Melissa Mitchell