Crafts
Melissa Mitchell
Waxahachie,TX
Work Preference
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Regulatory Compliance Coordinator
Timco Logistics Systems, LLC.
Waxahachie, TX
02.2025 - 09.2025
- Audit operations to ensure the company maintains all records in compliance with DOT Regulations and help the department in recordkeeping and maintaining the required files.
- Work directly with the Vice President of Safety
- Review driver qualification files for completeness and compliance
- Time management and the ability to prioritize
- Ability to maintain confidential information
- Professional and ethical
- Perform random and pre-employment urinalysis screenings
- Accident investigations
- Prepare and pay citations and tickets for drivers
- Run MVRs on drivers along with Clearinghouse Query
- Perform employment Verifications on past and present drivers
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Logistics Coordinator
NFI
Waxahachie, TX
06.2024 - 02.2025
- Dispatch loads to drivers throughout their shifts.
- Perform Consolidations of loads when unable to deliver load if no one at the delivery location
- Data entry of information into the TMW/Citrix system for load information.
- Answer calls when drivers call in sick or have issues with loads and deliveries.
- Scan BOLs into the system to be paid.
- Look up reference numbers within TMW to enter BOLs into the system for payment.
- Data entry for our Ocean Spray Account, Lowe's, Michelin, and OEM
- Use Google Voice to be in contact with all drivers, to send load information/dispatch
- Use Google Sheets to enter information throughout the night regarding issues, and to track loads and shipments to stores.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Tracked orders and notified customers of status or potential delays.
Driver Qualification Facilitator
Swift Transportation
Lancaster, TX
07.2021 - 05.2024
- Assisted with English Assessment Testing for all new hires
- Confirmed that all who took the English assessment test passed with a 70 percent or above
- Assisted all students who received Class A CDL from our school to finish the hiring process.
- Helped experienced drivers to finish Swift's hiring process.
- Managed the I-9 Report for Southern Regional Division
- Managed the Tenstreet system verifying the hiring paperwork was filled out properly.
- Kept all lines of communication open with new hires and their recruiters.
- Assisted with random drug screenings
- Performed all exit interviews for the department
- Received a lateral move in our department; as a Matching Specialist in June of 2022.
- Called and confirmed when new hires would be ready to roll out with a mentor to begin a training program.
- Sent emails out to both mentor and student with contact information.
- Assisted all new hires with the onboarding process.
- Data entry into the Lenel system to make badges for new hires and owner-operators access into Terminals.
- Matched students to mentors only on gender, non-smoker, or smoker only.
- We asked all mentors to go over their expectations with students.
- Entered pay for students
- Submitted hotel vouchers
- Data entry of High-Performance Coaching with drivers and mentors in the AS400 system.
- Counsel/ Coach students on Smart Drive events.
- Data entry of separations.
- Performed upgrades once students finished the training program.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Prepared written opinions or decisions regarding cases.
- Proven ability to learn quickly and adapt to new situations.
Recruiter
TIMCO Logistics
Waxahachie, TX
01.2019 - 07.2021
- Provide orientation for all new hires, and training on our company policies.
- Data entry of drugs and physicals for new hires
- Data entry of new hires information into TMW/Citrix system
- Creation of a user for JJ Keller portal training, and
- Creation of user login for the Paycom system for new hires' information.
- Data entry of HR paperwork
- Performed Road Tests and
- Pre-trip inspection before road tests were administered.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with managers to identify and address employee relations issues.
- Studied job descriptions and qualifications to determine applicant requirements.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed and implemented onboarding and orientation programs for new employees.
Wheelchair Van Driver
Integhearty Ambulance
Lancaster, TX
10.2018 - 12.2018
- Performed inspection of vehicle every day prior to leaving main hub.
- Transportation of patients to the VA in Dallas, and Fort Worth for dialysis treatments.
- Secured patients into the vehicle
- Provided safe transportation to and from VA and home.
- Maintained safety of patients.
- Provided great customer service to each individual and veteran that was transported.
- At the end of day fueled up vehicle, cleaned any trash inside that was left and sprayed down with Lysol.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Achieved daily preparation for vehicle inspections prior to travel.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Earned and maintained necessary certifications.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
BTO Integration Lead
Pdp Trucking
Cedar Hill, TX
01.2017 - 06.2018
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Recruiter
KLLM
Lancaster, TX
05.2016 - 12.2016
- Maintain confidentiality.
- Created a relationship with drivers and owner-operators
- Answered a multi-line phone system for recruiting.
- Maintained a filing system for drivers and owner-operators.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Safety Manager
PDP Trucking Inc.
CEDAR HILL, TX
10.2013 - 04.2016
- Provided orientation for all new hires.
- Taught our policies and procedures.
- Create meeting agendas for the company owner
- Schedule appointments.
- Manage time-sensitive reports.
- Maintain TIP National Insurance hiring requirements.
- Accident or incident claims if they were preventative or non-preventative accidents.
- Assist with creating agreements and contracts for owner-operators.
- Process random drug screen lists to our consortium program
- Set up urine and breath alcohol tests for our owner-operators.
- Manage and prepare all DQ files.
- Process wage claim reports and all unemployment claims.
- Process all child support orders.
- Manage and maintain Fleetmatics, People-net, Centrix, and Big road tracking of units for electronic logging of logs.
- Maintain confidentiality.
- Confirm and manage the safety of all logs for owner-operators.
- Maintain relationships with drivers and owner-operators.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Developed and implemented safety programs.
- Investigated incidents, determining root causes and implementing corrective actions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Skills
Legal research
Developing compliance programs
Documentation management
Compiling data
Analyzing statistics
Compliance monitoring
Audit coordination
Statutory research
Auditing
Cross-functional coordination
Analytical mindset
Administrative writing
Data compilation
Clerical writing
System management
Regulatory examinations
Document reviews
Quality controls
Compliance documentation
Compliance initiatives
Training development
Regulatory standards
Document control program
Analytical thinking
Risk analysis
Staff training
Process development
Vendor / supplier performance management
Audit support
Incident response
Documentation review
Analytical problem solving
Training coordination
Policy revision
Protocol review
Regulatory documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
GED -
Malvern Adult Education Center
Malvern 02.1996 - 06.1996
Associate of Science - Basic
Ouachita Technical College
Malvern 08.1996 - 01.1997
Medical Billing
Medical Billing Online
TX 07.2000 - 10.2000
Realty
United Homeland Realty & Mortgage Inc
Dallas, TX 04.2007 - 04.2007
Certification
Medical Billing Certificate
United Homeland Realty & Mortgage Inc
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Employee of the Month (PDP)
- First to ever attend college in family
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Interests
Crocheting
Learn
Languages
English
Native or Bilingual
Affiliations
- J Bar C Cowboy Church, Palmer, TX
- Transportation Industry
- Nucor
Software
Microsoft
Excel
MacOs
Timeline
Regulatory Compliance Coordinator
Timco Logistics Systems, LLC.
02.2025 - 09.2025
Logistics Coordinator
NFI
06.2024 - 02.2025
Driver Qualification Facilitator
Swift Transportation
07.2021 - 05.2024
Recruiter
TIMCO Logistics
01.2019 - 07.2021
Wheelchair Van Driver
Integhearty Ambulance
10.2018 - 12.2018
BTO Integration Lead
Pdp Trucking
01.2017 - 06.2018
Recruiter
KLLM
05.2016 - 12.2016
Safety Manager
PDP Trucking Inc.
10.2013 - 04.2016
Realty
United Homeland Realty & Mortgage Inc
04.2007 - 04.2007
Medical Billing
Medical Billing Online
07.2000 - 10.2000
Associate of Science - Basic
Ouachita Technical College
08.1996 - 01.1997
GED -
Malvern Adult Education Center
02.1996 - 06.1996