Melissa Mitschke

Answered customer queries that range from requests for product information to escalated complaints with an average handling time of 8 minutes.

· Used expert probing methods to draw out customer concerns

· Tracked response time and made sure that the customers' concerns are attended to within 48 hours of the first call

· Garnered at least 96% customer satisfaction rating for ten months, from June 2019 to currently

· With over 5 years of work experience in customer service- customer support. Intrapersonal intelligence and interpersonal intelligence. Applies diplomacy in dealing with unhappy customers, earning an all-time high customer satisfaction rating of 99%.

· Earned a 96% rating as property operation manger at the complex for quick inspections and maximizing occupancy of the building services and cottages. Organized the most recent charity event sponsored by the rejuvenation center. With a successful history my career will continue in Customer Support, improving and working towards higher levels within a company that allows me access.

Greeted customers and offered assistance for increased customer satisfaction. Identified customer needs and wants to enhance customer experiences and boost sales. Liaised with customers to assist with computing operations and resolve concerns.
Produce associate, completed projects, inventory counts, unloading delivery trucks, pallet breakdown, capping process, stocking sales floor and organizing coolers, freezers and dry room.Increased sales by educating shoppers on benefits of memberships and clean, fast, friendly services in comparison to competitors.
Lead and Managed 5 Departments.Received multiple awards: Best organized departments, Award for cleanest departments 2 years in a row with cleanest walk in coolers, freezers and dry rooms. Award my 1st year as Lead for fastest down stacking inventory truck before cold chain preferred time.
Sat in on disciplinary hearings to learn about conflict resolution in workplace. Acted with integrity, honesty and knowledge to promote culture of company. Used company reports to analyze sales, gross profit and inventory activities.
Worked different stations to provide optimal coverage and meet production goals. Participated in cross-functional team-building activities. Recommended equipment upgrades to supervisor.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference. Organized projects and contests to increase sales and encourage exceptional customer service. Managed schedules, accepted time off requests and found coverage for short shifts.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
The skills, training and knowledge I gained, the opportunity to take my career to the next level. And the next level. Decided to start new job opportunities.