Melissa M. Martinez

• Managed full-cycle recruiting with integrity and excellence.
• Reviewed resumes/applications, backgrounds, skills and other qualifications.
• Oversaw the pre-employment new hire process including drug screenings.
• Managed candidate pipeline to meet hiring deadlines and streamline candidate experiences.
• Coordinated exit interviews with departing employees in order to assess their experience within the organization.
• First point of contact for all recruitment inquiries and requests.
• Provided feedback to unsuccessful applicants on the status of their applications.
• Conducted initial phone screens and coordinated interview schedules with hiring managers.
• Scheduled meetings with employees to address concerns and grievances.
• Collaborated and fostered relationships with hiring managers to understand departmental hiring needs and job requirements.

• Provide excellent customer service in a team-oriented department to internal employee’s nationwide.
• Answer incoming phone calls regarding payroll discrepancies and provided general support to Human Resources.
• Create a ticket in ePCR documenting identified issues and resolutions by collecting and analyzing information.
• Investigate tables and compile data reports on disability, workers compensation, direct deposit, tuition and wage garnishments.
• Calculate changes in pay and hours worked for exempt and non-exempt employee’s.
• Provide information by answering questions and requests on exemptions, insurance coverage, savings deductions, department transfers, vacations, federal and state tax, social security tax, W-2/W-4 and unemployment.
• Contact various department supervisors for any missed times.
• Maintain employee information confidential

• Proficiently reconcile and close over 300 projects a month for Telco and Legacy T entities.
• Provide 22 state Global Engineering Support ensuring Sarbanes Oxley Compliance of project closures and accurate asset inventory maintenance of property records for hardwire and plug-in equipment.
• Process Engineer initiated requests to perform material and dollar movement in CFAS Financial System and resolve billing discrepancy issues to ensure PICS/DCPR and the financial database are 100% accurate.
• Ensure timeliness of bill payments on a daily basis to prevent late payment to vendors in CAPS.
• Collaborate with Engineers, procurement, budget personnel and finance on any adjustments and clearing errors to keep in SOX compliance.
• Successfully complete special projects that included System Tester for system updates (PICS/DCPR, JAM, etc.) and conversion of new inventory system, New Horizons/CATS

Company Overview: (a subsidy of AT&T; formerly South Western Bell Mobile Systems)

• Performed audit verification for revenue via invoices and billing reports for market changes, taxes, price plan changes and features utilizing Telegence on-line billing system.
• Investigated, researched, and identified billing discrepancies.
• Created trend analysis reports for geographic markets for each billing cycle.
• Performed audit test runs on mock and dual cycles for new markets to be phased into live production