Melissa Mongoven
Gilbert,AZ
Summary
Forward-thinking Sales professional with a documented history of quality performance, leadership, initiative and results with a deep understanding of the overall needs and wants of the 55+ market.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager
Thesman Communities
Mesa, AZ
08.2019 - 05.2024
- Established strong relationships with residents, fostering increased potential for new listings and sales opportunities.
- Conducted community tours showcasing the lifestyle and resale homes for purchase
- Executed the complete sales cycle by managing all aspects from initial contact through closing/move-in and title transfer.
- Ensured precision in recording information on prospective buyers and potential new listings
- Implemented strategies to ensure exceptional interactions with current and prospective residents
- Maintained community web site and additional marketing sites to market all homes for sale
- Collaborated with Activities Director to support and sponsor community activities and events.
- Maintained a track record of selling resales homes within 45 days on average at a 98% sales price vs listing price
- Successfully increased the selling prices of all available CAVCO manufactured home floorplans within the community, resulting in a significant boost of over 42% in home values since 2021
- Consistently surpassed sales targets and received “Outstanding Sales Achievement” in 2018 and 2019, as well as the prestigious titles of “Salesperson of the Year” for four consecutive years from 2020 to 2023.
Asst. Property Manager/Sales
Thesman Communities
Mesa, AZ
01.2018 - 08.2019
- Managed resident relations, the processing of applications, leases and lease renewals, orientation, onsite events, and activities.
- Managed resident files, rental payments, and account payables; assisted in activities/events; maintained vendor relations and processed maintenance work orders for improved community aesthetics.
- Established and maintained resident relations, earning trust as a trusted advisor in selling resale homes at record setting prices within the community
- Conducted detailed and informative tours for prospective new residents
- Maintained and followed up with prospects using various channels of communication.
- Efficiently coordinated monthly turnover schedules to ensure adherence to current architectural standards when selling homes.
Assistant Property Manager/Leasing
BIGOS Management
Wayzata, MN
09.2010 - 11.2011
- Supported Property Manager in overseeing resident relations, application processing, lease management, orientation programs, on-site events, and activities
- Managed resident files, processed rental payments and maintained apartment availability and pricing
- Conducted detailed tours with prospective new residents
- Monitored and enhanced communication efforts with prospects using Yardi to ensure occupancy goals were met.
- Ensured timely execution of monthly turnover activities such as maintenance projects, painting, floor treatments, and caretaking duties.
- Enhanced efficiency in handling accounts payable processes and overseeing vendor relationships.
- Provided essential support and mentoring to the leasing agent team.
- Recorded and updated tenant account transactions, including rent payments and late fees.
- Prepared monthly financial reports for review by the property manager.
- Processed applications received from prospective tenants verifying credit history, employment status.
Corporate Leasing Specialist
BIGOS Management
Wayzata, MN
09.2009 - 09.2010
- Managed lease-up process for high occupancy communities in collaboration with property manager and leasing team
- Updated and maintained marketing sites for assigned site, ensuring accurate pricing and consistent verbiage.
- Maintained a comprehensive record of leads obtained from marketing platforms and external advertisements
- Prequalified and leased multiple apartments at multiple BIGOS properties within the portfolio
- Acquired extensive knowledge on floor plans, building layouts, services offered, and unique selling points of assigned properties.
- Provided weekly reports on activity, site findings, and recommendations to Property Manager/Regional Manager and Corporate.
- Mentored on-site leasing agents and shared skills and techniques, resulting in enhanced overall performance.
- Developed and distributed sales action plan to the community, providing guidelines for achieving desired occupancy expectations
- Established and nurtured strong relationships with the onsite team, enhancing collaboration.
Leasing Agent
BIGOS Management
02.2009 - 09.2009
- Took charge of all lead management and successfully generated interest through word of mouth and referrals
- Ensured accuracy and efficiency in vendor record maintenance, lease creation, and move-in material preparation.
- Responsibilities involved providing property tours to interested renters and effectively closing sales
- Continually pursued prospects who had not made a decision
- Enhanced strategies for maintaining resident satisfaction following move-in
- Demonstrated exceptional attention to detail and organizational skills, optimizing office efficiency.
- Went above and beyond to accomplish shared objectives of the property
- Maintained excellent working relationships with co-workers, maintenance team, and outside vendors
Education
Skills
- Strategic Planning/Execution/Leadership
- Demonstrated skills in customer relations and sales
- Project Management / Administrative skills
- Organizational Vision / Ability to manage multiple tasks and projects at once
- Strong technical experience with all MS Office applications, multiple CRM solutions and proprietary applications
- Sales Planning / Tracking / Reporting
- Creative and effective process to ensure success throughout the team
Accomplishments
- 2020, 2021, 2022 and 2023 "Sales Consultant of the Year" - Thesman Communities
- 2018 and 2019 "Outstanding Sales Achievement" Award - Thesman Communities
Certification
- AZ Dept of Housing - Manufactured Home Sales License
References
References available upon request.
Timeline
Sales Manager
Thesman Communities
08.2019 - 05.2024
Asst. Property Manager/Sales
Thesman Communities
01.2018 - 08.2019
Assistant Property Manager/Leasing
BIGOS Management
09.2010 - 11.2011
Corporate Leasing Specialist
BIGOS Management
09.2009 - 09.2010
Leasing Agent
BIGOS Management
02.2009 - 09.2009