Melissa Monreal

Supervisor: Manuel Sierra (310)696-1456

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Conducted regular property inspections to preemptively identify and address maintenance needs.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to highest standards.

Supervisor: Fernando Hernandez (310)910-5572

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Serve notices and rent increases.
• Add or delete tenants.
• Write up letters, templates, addendums, and lease documents.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Order all building and unit supplies.
• Set up post, take pictures, update, and remove vacancy advertisements.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Verified income, references, and expenses for each applicant. Then approve or deny applications.
• Collect and deposit first months rent and security deposit.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintained sufficient number of units market-ready for lease.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives.
• Prepared specifications, solicited bids, and approved subcontracts for building services.
• Trained and motivated leasing staff as needed.
• Administered operations to handle needs of more than 70 tenants across 46 property units.

Supervisor: Bryan Chee (310)628-7701

• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
• Managed property financial records by collecting rent from 46 tenants and reconciling monthly accounts payable and receivable.
• Prepared lease and rental applications. As well as all property documentation to be provided to main offices.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Collected and maintained careful records of rental payments and payment dates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Coordinated appointments to show marketed properties.
• Responded to Common Area Maintenance (CAM) inquiries.
• Maintained constant balance and accounting of property petty cash account.
• Promoted positive company and owner relationships through proactive attention to concerns.
• Communicated effectively with owner, management supervisor, and residents.
• Oversee all scheduled vendors and maintenance throughout property.
• Diagnose maintenance issues and schedule proper vendor.
• Clean property on regular basis (Empty trashes, sweep, mop, hose decks, sanitize and clean laundry room and recreation room).