Summary
Overview
Work History
Skills
Timeline
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Melissa Monreal

Ennis,TX

Summary

Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

Overview

11
11
years of professional experience

Work History

Executive Assistant

RXO / XPO
Charlotte, NC
01.2025 - 03.2025
  • Maintained accurate records of customer accounts and financial transactions.
  • Facilitated interdepartmental communication to enhance operational efficiency.
  • Performed data entry tasks in various software programs, including MS Excel.
  • Ensured accurate completion of paperwork prior to submission for approval.
  • Acted as liaison between executives and stakeholders to streamline communication.
  • Coordinated with internal departments to support daily operational functions.
  • Provided administrative support in preparing contracts, invoices, and purchase orders.
  • Developed relationships with logistics providers to optimize shipping processes.
  • Ensured compliance with government regulations regarding transport of goods.
  • Used software applications such as TMS to track shipments.
  • Provided customer service support by responding to inquiries related to logistics services offered by the company.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.

Office Manager /Truck Dispatcher

SHIRZ MOTOR LINES
DALLAS, TX
06.2019 - 12.2021
  • Implemented office policies and procedures to streamline operations.
  • Ensured accurate tracking of invoices and payments for financial integrity.
  • Maintained adequate inventory levels through efficient ordering of supplies and equipment.
  • Handled phone calls, emails, mail routing, and courier coordination professionally.
  • Monitored compliance with employment laws to safeguard organizational practices.
  • Managed confidential records related to personnel matters securely.
  • Supported budget development for department expenses while optimizing resources.
  • Supervised staff activities, organized schedules, and delegated responsibilities efficiently.

OFFICE MANAGER / TRUCK DISPATCHER

NAMI TRUCKING
Dallas, TX
01.2014 - 06.2019
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Sourced and secured business to ensure profittability.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Reviewed files and records to obtain information and respond to requests.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Created daily reports detailing truck movements, delays, accidents or other incidents.
  • Evaluated route plans to identify potential improvements in fuel consumption costs.

Skills

  • Customer service and support
  • Contract management
  • Office organization and administration
  • Strategic planning
  • Problem solving
  • Software proficiency
  • Effective communication
  • Relationship management
  • Time management

Timeline

Executive Assistant

RXO / XPO
01.2025 - 03.2025

Office Manager /Truck Dispatcher

SHIRZ MOTOR LINES
06.2019 - 12.2021

OFFICE MANAGER / TRUCK DISPATCHER

NAMI TRUCKING
01.2014 - 06.2019

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Melissa Monreal