Summary
Overview
Work History
Education
Skills
Languages
Timeline
Objective Summary
Objective Summary
Generic

Melissa Montalvo

Belmont,NC

Summary

Patient and dedicated ESL Teacher skilled at developing and promoting interactive learning within the group environment. Experienced working with children and adults from a wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons. Skilled ESL Instructor versed in using effective and efficient methods of teaching while focusing on individual student needs. Experience teaching ESL at elementary and middle school grade levels for students from over 6 different cultural backgrounds. Leverages positive, affirming approaches to encourage learning and assimilation.

Overview

14
14
years of professional experience

Work History

CTE: Business Technology Teacher (Middle School 6-8)

Gaston County District
08.2023 - 10.2023
  • Teach Keyboarding and Basic Word Processing courses to 6th graders, Introduction to Office Productivity course to 7th graders, and Exploring Careers and Employment course to 8th graders
  • Used Canvas, and PowerSchool programs, among others
  • Attend meetings and serve as translator for parents who do not understand the English language whenever services are needed, as well as for teachers
  • Locate, manage, and file students' sensitive information in program.
  • Improved student retention by implementing innovative teaching methods and incorporating real-world examples.

ESL Teacher (Elementary School K-5)

Gaston County District
08.2022 - 08.2023
  • Provided English as a Second Language service to three elementary schools in the district for grades K-5
  • Served as an examiner for WIDA and ACCESS Tests
  • Used Oracle, ELLEVATION, PowerSchool programs, among others
  • Attended meetings and served as a translator for parents who did not understand the English language whenever services were needed, as well as for teachers
  • Located, managed, and filed students' sensitive information in my program.

Administrative Assistant (Enrollment Management Office)

Interamerican University of Puerto Rico
07.2009 - 04.2012
  • Performed routine clerical and administrative functions such as drafting correspondence, organizing and maintaining paper and electronic files, or providing information to callers
  • Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheets, word processing, database management, and other applications
  • Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
  • Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their needs
  • Located and attached appropriate files to incoming correspondence requiring replies
  • Directly manage the enrollment processes of students outside of Puerto Rico
  • Successfully managed different duties as assigned by the different Service Offices.

Education

Ph.D. - Leadership And Instruction in Distance Education

Interamerican University of Puerto Rico
Ponce, PR
06.2030

Master of Arts - Educational Management And Leadership

Interamerican University of Puerto Rico
Arecibo, PR
06.2022

Bachelor of Science - Human Resources Management

Interamerican University of Puerto Rico
San Juan, PR
05.2020

Skills

  • Ability to find the positive side in all situations
  • Multi-task and time management skills
  • Goal-oriented focus
  • Able to handle unexpected
  • Willingness to learn
  • MS Word, MS Excel, MS PowerPoint
  • Excellent Client Relations
  • Successfully able to identifying customer needs
  • Creative Problem Solving
  • Customer service and satisfaction
  • Reporting Requirements
  • Good Telephone Etiquette
  • Conflict Resolution
  • Fluent in Spanish

Languages

Spanish
Native or Bilingual

Timeline

CTE: Business Technology Teacher (Middle School 6-8)

Gaston County District
08.2023 - 10.2023

ESL Teacher (Elementary School K-5)

Gaston County District
08.2022 - 08.2023

Administrative Assistant (Enrollment Management Office)

Interamerican University of Puerto Rico
07.2009 - 04.2012

Ph.D. - Leadership And Instruction in Distance Education

Interamerican University of Puerto Rico

Master of Arts - Educational Management And Leadership

Interamerican University of Puerto Rico

Bachelor of Science - Human Resources Management

Interamerican University of Puerto Rico

Objective Summary

A reliable and enthusiastic individual, with previous customer service experience of over 10 years. I enjoy helping clients, and individuals, and solving any problems that they may have. I am a great communicator, and I speak Spanish and English, over the phone, face-to-face, and via email. I strive to work well under pressure, and my workflow is organized. As an experienced customer service advisor, I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

Objective Summary

A reliable and enthusiastic individual, with previous customer service experience of over 10 years. I enjoy helping clients, and individuals, and solving any problems that they may have. I am a great communicator, and I speak Spanish and English, over the phone, face-to-face, and via email. I strive to work well under pressure, and my workflow is organized. As an experienced customer service advisor, I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

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Melissa Montalvo