Melissa Montalvo
Belmont,US
Summary
Prioritizes customer satisfaction while adapting to challenges with empathy and respect, ensuring positive client experiences. Highly motivated with a strong work ethic and exceptional interpersonal skills. Demonstrates adaptability and effectiveness in unsupervised environments, quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Front Desk Customer Service
Belmont Park and Recreation Center
Belmont, US
06.2024 - Current
- Performed routine clerical and administrative functions such as drafting correspondence, organizing and maintaining paper and electronic files, or providing information to callers.
- Operated office equipment such as copiers, and phone systems, and used computers for database management, and other applications.
- Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their needs.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Directly manage the enrollment processes of clients.
- Successfully managed different duties as assigned by the Manager.
CTE: Business Technology Teacher (Middle School 6-8)
Gaston County District
Gaston County, US
09.2023 - 10.2023
- Teach Keyboarding and Basic Word Processing courses to 6th graders, Introduction to Office Productivity course to 7th graders, and Exploring Careers and Employment course to 8th graders.
- Used Canvas, PowerSchool programs, among others.
- Attend meetings and serve as a translator for parents who do not understand the English language whenever my services are needed, as well as for teachers.
- Locate, manage, and file students' sensitive information in my program.
ESL Teacher (Elementary School K-5)
Gaston County District
Gaston County, US
08.2022 - 09.2023
- Provided English as a Second Language service to three elementary schools in the district for grades K-5.
- Served as an examiner for the WIDA and ACCESS Tests.
- Used Oracle, ELLEVATION, PowerSchool programs, among others.
- Attended meetings and served as a translator for parents who did not understand the English language whenever my services were needed, as well as for teachers.
- Located, managed, and filed students' sensitive information in my program.
Administrative Assistant (Enrollment Management Office)
Interamerican University of Puerto Rico
San Juan, PR
07.2009 - 04.2012
- Performed routine clerical and administrative functions such as drafting correspondence, organizing and maintaining paper and electronic files, or providing information to callers.
- Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheets, word processing, database management, and other applications.
- Answered telephones, gave callers information, took messages, or transferred calls to appropriate individuals.
- Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their needs.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Directly manage the enrollment processes of students outside of Puerto Rico.
- Successfully managed different duties as assigned by the different Service Offices.
Education
Master’s Degree Education - Educational Management and Leadership
Interamerican University of Puerto Rico
Arecibo, PR06.2022
Bachelor’s Degree Business Administration - Human Resources Management, Entrepreneurial Development and Management
Interamerican University of Puerto Rico
San Juan, PR05.2020
Skills
- Ability to find a positive side in all situations
- Time management and multitasking
Organizational skills
Prioritization strategies - Goal-oriented focus
- Able to handle the unexpected
- Willingness to learn
- MS Word, MS Excel, MS PowerPoint
- Patient
- Empathetic
- Attentive
- Respectful
- Client relations management
- Customer need identification
- Strategic problem assessment
- Client satisfaction focus
- Customer service
- Fluent in Spanish
- Flexible and adaptable
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Customer Service
Belmont Park and Recreation Center
06.2024 - Current
CTE: Business Technology Teacher (Middle School 6-8)
Gaston County District
09.2023 - 10.2023
ESL Teacher (Elementary School K-5)
Gaston County District
08.2022 - 09.2023
Administrative Assistant (Enrollment Management Office)
Interamerican University of Puerto Rico
07.2009 - 04.2012
Master’s Degree Education - Educational Management and Leadership
Interamerican University of Puerto Rico
Bachelor’s Degree Business Administration - Human Resources Management, Entrepreneurial Development and Management
Interamerican University of Puerto Rico
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