Melissa Montigny
Bartow,FL
Summary
Proven leader with a track record of fostering relationship building and enhancing operations management. Spearheaded initiatives that led to a 98% inventory prep score, demonstrating exceptional project management and coaching abilities. Excels in creating high-performance teams and driving business growth through strategic planning and customer service excellence.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager, Specialty Business
Lowe's
Plant City, FL
12.2023 - Current
- Foster a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager, Operations
Lowe's
Brandon, FL
12.2022 - 12.2023
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Monitored daily cash discrepancies, inventory shrinkage and Instock position. Achieved a 98% inventory prep score in 2023.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Store Manager, Specialty Business
Lowe's
Lakeland, FL
07.2020 - 12.2022
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
General Manager
JCPenney
Sebring, FL
01.2017 - 09.2019
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Increased revenue streams by reducing costs, managing schedules and performing variance and inventory analysis to implement corrective actions
- Held weekly meetings with Supervisors to identify techniques to overcome sales obstacles
- Identified and capitalized on community business opportunities with effective networking
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Managed scheduling for 70 employees to ensure optimal productivity
- Streamlined operational efficiencies by coordinating staff development and succession planning
Assistant Store Manager
Jcpenney
Sanford, FL
03.2012 - 12.2016
- Rotated merchandise and displays on accordance to company guidelines to feature new products and promotions
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Promoted professional growth and facilitated talent development of 70+ associate to drive performance excellence
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Served as floating manager-on-duty, MOD, to cover shift shortage
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Partnered with General Manager to develop and implement merchandising plans to guarantee profitability on weekly basis
Operations Manager
JCPenney
Sanford Mall
03.2010 - 03.2012
- Identified staff requirements and communicated to human resource department to initiate recruitment and training processes
- Maximized productivity and management systems by establishing specific goals and managing operations
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Improved morale and management communication by creating employee recognition and rewards practices
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Department Manager
JCPenney
Rochester, FL
02.2009 - 03.2010
- Identified staff requirements and communicated to human resource department to initiate recruitment and training processes.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Education
BSBA - Business Management
Robert Morris University
Coraopolis, PA06.2002
Skills
- Relationship building
- Coaching and mentoring
- Operations management
- Employee scheduling
- Efficient multi-tasker
- Organized
- Deadline-oriented
- Project management
- Customer service-oriented
- Leadership and team building
- Business Acumen
Timeline
Assistant Store Manager, Specialty Business
Lowe's
12.2023 - Current
Assistant Store Manager, Operations
Lowe's
12.2022 - 12.2023
Assistant Store Manager, Specialty Business
Lowe's
07.2020 - 12.2022
General Manager
JCPenney
01.2017 - 09.2019
Assistant Store Manager
Jcpenney
03.2012 - 12.2016
Operations Manager
JCPenney
03.2010 - 03.2012
Department Manager
JCPenney
02.2009 - 03.2010
BSBA - Business Management
Robert Morris University