Melissa Montigny
Bartow,FL
Summary
Proven leader with a track record of fostering relationship building and enhancing operations management. Spearheaded initiatives that led to a 98% inventory prep score, demonstrating exceptional project management and coaching abilities. Excels in creating high-performance teams and driving business growth through strategic planning and customer service excellence.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager, Specialty Business
Lowe's
12.2023 - Current
- Foster a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager, Operations
Lowe's
12.2022 - 12.2023
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Monitored daily cash discrepancies, inventory shrinkage and Instock position. Achieved a 98% inventory prep score in 2023.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Store Manager, Specialty Business
Lowe's
07.2020 - 12.2022
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
General Manager
JCPenney
01.2017 - 09.2019
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Increased revenue streams by reducing costs, managing schedules and performing variance and inventory analysis to implement corrective actions
- Held weekly meetings with Supervisors to identify techniques to overcome sales obstacles
- Identified and capitalized on community business opportunities with effective networking
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Managed scheduling for 70 employees to ensure optimal productivity
- Streamlined operational efficiencies by coordinating staff development and succession planning
Assistant Store Manager
Jcpenney
03.2012 - 12.2016
- Rotated merchandise and displays on accordance to company guidelines to feature new products and promotions
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Promoted professional growth and facilitated talent development of 70+ associate to drive performance excellence
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Served as floating manager-on-duty, MOD, to cover shift shortage
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Partnered with General Manager to develop and implement merchandising plans to guarantee profitability on weekly basis
Operations Manager
JCPenney
03.2010 - 03.2012
- Identified staff requirements and communicated to human resource department to initiate recruitment and training processes
- Maximized productivity and management systems by establishing specific goals and managing operations
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Improved morale and management communication by creating employee recognition and rewards practices
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Department Manager
JCPenney
02.2009 - 03.2010
- Identified staff requirements and communicated to human resource department to initiate recruitment and training processes.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Education
BSBA - Business Management
Robert Morris University
Coraopolis, PA06.2002
Skills
- Relationship building
- Coaching and mentoring
- Operations management
- Employee scheduling
- Efficient multi-tasker
- Organized
- Deadline-oriented
- Project management
- Customer service-oriented
- Leadership and team building
- Business Acumen
Timeline
Assistant Store Manager, Specialty Business
Lowe's
12.2023 - Current
Assistant Store Manager, Operations
Lowe's
12.2022 - 12.2023
Assistant Store Manager, Specialty Business
Lowe's
07.2020 - 12.2022
General Manager
JCPenney
01.2017 - 09.2019
Assistant Store Manager
Jcpenney
03.2012 - 12.2016
Operations Manager
JCPenney
03.2010 - 03.2012
Department Manager
JCPenney
02.2009 - 03.2010
BSBA - Business Management
Robert Morris University