Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Moore

Martinsburg,WV

Summary

Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs. Detailed House Cleaner with 15 plus years performing residential housekeeping and cleaning. Highly skilled at completing housekeeping duties for multiple clients weekly. Background using correct cleaning chemicals and agents. Reliable housekeeper enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

House Cleaner

Private Residence
09.2023 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied trashcans and transported waste to collection areas.
  • Adhered to professional house cleaning checklist.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Returned emptied garbage receptacles to proper locations.

Home Health Care Provider

Private Home
09.2023 - 02.2024
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Assisted disabled clients to support independence and well-being.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered medication as directed by physician.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Followed nutritional plans to prepare optimal meals.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Transported clients for medical and personal outings.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Scheduled and coordinated medical appointments.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Administered medications in accordance with doctor's instructions.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Documented vital statistics and coordinated with health care providers.
  • Developed and implemented care plans for clients.
  • Constructed cognitively stimulating activities.
  • Assisted with end-of-life care.
  • Improved patients' comfort with massage and application of topical treatments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Researched and recommended community resources to meet clients' needs.

end of life care

Private Residence
09.2023 - 02.2024
  • Participated in discharge and transition planning and implementation.
  • Participated in meetings and presented new admits, annual assessments, hospitalizations and admitted and discharged.
  • Completed new admission paperwork for signed forms and in-home assessments.
  • Assisted with obtaining information about and making referrals to other healthcare and community services.
  • Used own vehicle for travel and completed mileage and time sheets.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Assessed clients and developed plans to meet needs.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Developed and implemented training programs for care staff to enhance skills and knowledge.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Arranged transportation and documented details of discharge transition plans.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Developed policies and procedures for effective pharmacy management.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

truck stop fuel desk

AC&T
05.2023 - 10.2023
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.

Cashier

AC&T
05.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 15 pounds at once.

House Sitter

Private Residence
04.2023 - 04.2023
  • Communicated with homeowner via phone or text.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Cared for houseplants by frequently watering during owners' absence.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Brought in mail and newspaper to maintain appearance of activity at client residence.
  • Answered telephone and doorbell, took messages, and relayed information to owner.
  • Maintained lawn and outdoor property for house to appear “lived-in.”
  • Collected, forwarded or signed for mail, packages, or home services.
  • Cleaned out fridge and freezer of perishable items likely to spoil before use.
  • Set security system using passcode and kept appropriately armed while at property and away.

Movie Theater Employee

Litersburg Cinimas
01.2007 - 08.2009
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Worked with other staff members for smooth theater operations.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Performed routine inspections of theater to identify safety hazards.
  • Handled emergency situations to maintain safety of staff and customers.
  • Secured theater at end of each shift to prevent theft of theater items.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Assisted with special events marketing to increase visibility and maximize ticket sales.
  • Troubleshot technical issues to maintain high-quality viewing experience.
  • Sold admission, processed payments, and issued tickets.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Prepared reports on daily activities and sales to provide management with relevant information.
  • Provided information about current and future events at facility.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Directed ticket holders to seats and facility locations.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.

Concessions Manager

Litersburg Cinimas
01.2007 - 07.2009
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Coordinated concession team, food preparation and storeroom operations.
  • Purchased food items, supplies and equipment in alignment with strict budgets.
  • Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Food Preparation Worker

Food Lion Deli
11.2001 - 03.2006
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Packaged and stored food products following proper handling and preservation methods.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Monitored and maintained required food temperatures for safety.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Stocked and rotated food items according to expiration dates.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Assisted in setting up and breaking down kitchen stations.
  • Removed trash and cleaned kitchen garbage containers.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Lifted and carried heavy materials.
  • Maintained high personal grooming standards and uniform presentation.
  • Trained new staff on food preparation and safety procedures.
  • Monitored food temperature, discarding items not stored correctly.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

drink prep

Food Lion
10.2001 - 03.2006
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Assisted customers with menu items and accurate order fulfillment.

Education

High School Diploma -

James Rumsey Technical Institute
Martinsburg, WV
2025

Skills

  • Surface Sanitation
  • Cleaning and Sanitization
  • Clothes Laundering
  • Payment Collection
  • Health and Safety Compliance
  • Floor Sweeping
  • Glass Cleaning
  • Housekeeping
  • Wall Scrubbing
  • Floor Cleaning
  • Laundry Management
  • Residential Cleaning
  • Tile and Grout Care
  • Ceiling Fans
  • Mopping and Sweeping
  • Vacuuming and Sweeping
  • Floor Scrubber Machines
  • Chemical Handling
  • Excellent Oral and Written Communication
  • Folding Clean Laundry
  • Dusting Furniture
  • Cleaning Bathrooms
  • Sorting and Washing Laundry
  • Cleaning and Organizing Abilities
  • Customer-Oriented
  • Vacuuming
  • Ordering Cleaning Supplies
  • Care of Fine Art
  • Complex Problem-Solving
  • Safe Chemical Handling
  • Steam Cleaning
  • Window Cleaning
  • Household Management

Timeline

House Cleaner

Private Residence
09.2023 - Current

Home Health Care Provider

Private Home
09.2023 - 02.2024

end of life care

Private Residence
09.2023 - 02.2024

truck stop fuel desk

AC&T
05.2023 - 10.2023

Cashier

AC&T
05.2023 - 10.2023

House Sitter

Private Residence
04.2023 - 04.2023

Movie Theater Employee

Litersburg Cinimas
01.2007 - 08.2009

Concessions Manager

Litersburg Cinimas
01.2007 - 07.2009

Food Preparation Worker

Food Lion Deli
11.2001 - 03.2006

drink prep

Food Lion
10.2001 - 03.2006

High School Diploma -

James Rumsey Technical Institute

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