Melissa Moore
Davenport,FL
Summary
An action-oriented leader with over 15 years of experience in leadership roles, committed to learning and empowering others. Expertise includes developing high-impact leadership programs and organizational strategies, fostering collaboration, and driving sustainable growth. Thrives in fast-paced, innovative environments, leveraging strong work ethic and adaptability to deliver results and nurture talent.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Manager, Learning & Development/Head of Training and Development
WellDyneRx
04.2022 - Current
- Directed the Organizational Development & Learning department to enhance training programs, restructured the LMS to improve the learning experience, increase compliance, and boost employee satisfaction.
- Managed and developed a team, conducting performance reviews, coaching, and holding regular 1:1 meetings to discuss career development.
- Oversaw training grants, collaborating with a grant consultant to create plans and write applications.
- Developed hiring plans, forecasted budgets, and managed the filing, signing, deposit, and reporting of funds for veterans grants, OJT grants, and other state-funded training grants, resulting in over $355K per year in additional funding for the company.
- Developed curriculum for, facilitated, and directed WellLed program for Director and VP levels, a year-long succession planning and senior leadership development program aimed at increasing bench strength.
- Led the team in a six-week Agile-inspired project cycle, resulting in the successful transformation of our virtual onboarding curriculum from a fully instructor-led 17-day program to an 85% self-guided 11-day module, featuring office hours for flipped learning mastery. Increased training retention as a result.
- Led HR and Organizational Development in a six-month zero-based budgeting project, reducing department spending by over $350K.
- Developed performance evaluations with core competencies aligned with WellDyne’s values and mission, and provided training on effective delivery from leadership to staff members.
- Facilitated training and development sessions, including Professionalism & Business Etiquette, Sales Strategy & Building Client Rapport, and Team Development using Clifton Strengths, Enneagram, and DISC frameworks, among more.
- Implemented project planning software to integrate Agile methodologies into team policies and procedures.
- Pioneered a flipped classroom approach in the contact center, resulting in a 15% increase in training retention.
Implemented role-specific 30/60/90 day plans and interactive computer-based training to enhance role adaptation and performance. - Created a competency-based employee development plan for a new hire, ensuring clear wage progression.
- Developed and implemented the "Culture of Respect" DEI course, now the company's annual mandatory compliance course.
- Interviewed and hired new team members, developing comprehensive onboarding plans.
- Developed and maintained cooperative working relationships with external vendors for leadership development programs and training grants.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Created and edited the company-wide "Manager Minute" and "Training Tribune" newsletters, leveraging cross-departmental collaboration for content.
- Participated in multiple committees across WellDyne, including acting as the HR & Org Dev leader for the Zero-Based Budgeting Team, Gallup Champions, Veteran ERG, Employee Engagement, Go to Market Summit, Town Hall, Company & Pharmacy Compliance, URAC Audit, and LMS migration.
- Scheduled and facilitated weekly team huddles, distributing key information from manager meetings.
- Provided strong leadership to enhance team productivity and morale.
Digital Content Creator & Marketing Partner
Pop Of Style
04.2011 - Current
- Achieved a 14.92% conversion rate as an Amazon Fashion Influencer, collaborating with major brands like Coach, Urban Decay, ShopBop, Old Navy, and Gap for paid marketing campaigns.
- Established a prominent fashion and lifestyle presence across Instagram, Facebook, Twitter, and WordPress as 'PopofStyle,' creating engaging visual, graphic, and written content to boost brand visibility and consumer engagement.
- Collaborated with the marketing team to develop and execute successful digital campaigns, driving lead generation and conversions.
- Produced high-quality video content that effectively communicated brand messaging and increased viewership, in partnership with GoErie.com from November 2011 to August 2013.
- Utilized a variety of multimedia formats in digital storytelling efforts to increase reader interest and engagement.
- Increased website traffic through search engine optimization strategies and targeted keyword usage.
- Led workshops at public libraries and local universities on confidence, style, and professionalism, and presented at Mercyhurst University on career development in blogging, transitioning into TV, and event hosting.
- Developed and executed comprehensive digital marketing strategies, utilizing SEO, graphic design, and content creation software to drive traffic and engagement.
- Featured in CAT Footwear's national print catalog, Gap Marketing Newsletter, and co-hosted several Bloomingdale’s events at the Orlando location.
- Demonstrated expertise in business development strategies, enhancing brand partnerships and driving successful marketing campaigns.
Training Facilitator/Instructional Designer III
WellDyneRx
07.2019 - 04.2022
- Co-created a 12-month managerial development program with three levels of differentiation, focusing on career goals and experience.
- Developed curriculum and facilitated content on managerial practices, team development, communication, business grammar, DISC, CliftonStrengths, Enneagram, software systems, technology tools, best practices, compliance, and strategy sessions.
- Managed budgeting, EOY reporting, program ROI analysis, and KPI tracking for two leadership development programs.
- Designed and conducted live virtual and in-person training sessions across Pharmacy, Client Services, Sales, and Member Services departments.
- Delivered ADDIE-based learning content via live instructor-led training, computer-based training, and supplemental instructional materials.
- Developed 30-60-90 day plans, onboarding curriculum for multiple positions in five different departments, the company orientation presentation, wage progression employee development plans, course libraries, and performance improvement plans.
- Administered LMS, including creating, uploading, assigning, and tracking content for annual company compliance (HIPAA, Security Awareness, Harassment Prevention, Corporate Compliance, DEI, Code of Conduct).
- Designed instructional materials, including CBT courses, video, and voiceover, using Articulate Storyline, Articulate Rise, Audacity, ClipChamp, Canva, Teams, and WebEx.
- Created supporting digital and physical training materials, including agendas, curriculum, executive mentorship handbooks, and facilitator guides.
Curriculum Resource Administrator & Instructional
Orange County Public Schools
03.2017 - 07.2019
- Managed professional development, certification, curriculum resource, collegiate internships, and instructional support for over 200 high school teachers at a school of over 4,000 students.
- Spearheaded induction training, streamlining a digital onboarding program for new hires on Canvas that was spotlighted by the district.
- Created in-depth pedagogical professional development and coaching plans to support teachers of various subject areas in coaching cycles, improving performance while increasing student engagement and achievement.
- Led data collection and analysis initiatives to guide teachers towards data-driven instructional improvements, offering valuable insights to enhance student learning outcomes.
- Acted as a key implementer and trainer for the Learning Management System (Canvas), enhancing staff proficiency in digital tools and technologies.
Advanced Placement English Instructor
Orange County Public Schools
02.2015 - 06.2017
- Recognized as a Florida High Impact Teacher for a 2-year tenure, facilitating 9th grade English and 11th/12th Advanced Placement English Composition.
- Led 9th grade English Language Arts (ELA) education with the highest pass rate in standardized testing, achieving the highest learning gains through the utilization of differentiation techniques and data-driven instructional strategies to personalize learning.
- Awarded the Best & Brightest Award and consistently received a 'Highly Effective' overall rating.
Honors English Instructor
Polk County Public Schools
08.2013 - 06.2015
- Instructed 9th and 10th grade English Honors, achieving top pass rates at the school by using strategic, data-driven differentiation methods.
- Consistently received a Highly-Effective rating, reflecting my commitment to strong teaching and student engagement.
- Created and delivered engaging lectures and educational activities, maximizing student learning and classroom participation.
- Fostered active participation by maintaining a positive attitude and engaging students in interactive lessons and activities.
- Evaluated students' abilities and English language proficiency, carefully maintaining records and preparing progress reports.
- Assigned a variety of reading materials to enhance students' reading comprehension and critical thinking skills.
- Provided mentorship and leadership as Head Key Club Advisor, encouraging community engagement and personal growth among members.
Teacher & TSS
Barber National Institute
10.2008 - 05.2013
- Provided compassionate and effective behavioral intervention therapy for children with mental and behavioral disabilities, using evidence-based techniques to enhance their quality of life.
- Held certifications in First Aid, CPR, and 'Handle With Care,' ensuring readiness to respond effectively in emergencies and maintain a safe environment for the children.
- Gained extensive training and hands-on experience over four years, working with children diagnosed with Autism Spectrum Disorder (ASD), Attention Deficit Hyperactivity Disorder (ADHD), and various chromosome deficiency disorders. Adapted therapy strategies to meet individual needs and promote positive outcomes.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Conducted evaluations to measure student performance and progress, providing guidance for areas requiring improvement.
Retail Operations Manager
Abercrombie & Fitch
01.2008 - 12.2008
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
- Scheduled employee tasks, conducted performance reviews, and executed daily branch operational goals to maximize team productivity.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly, and yearly reports through Oracle.
- Completed a comprehensive managerial training program focused on floor operations, stockroom management, and hiring processes, leading to a management role immediately upon graduating with a degree in Communication & Media Studies - Advertising.
- Effectively fulfilled store operational requirements by assigning tasks, supervising employees, and ensuring timely and quality work results.
- Regularly engaged in corporate communication, participating in conference calls with the corporate office to contribute to strategic discussions and align store-level operations with broader corporate objectives.
- Played an active role in recruitment, selection, and onboarding of employees, while also preparing and presenting financial reports to provide insights into store performance and areas for improvement.
- Prioritized customer satisfaction and business growth by identifying current and future customer requirements and establishing rapport with potential and actual customers.
- Implemented effective marketing strategies for merchandise, driving product visibility, customer engagement, and sales growth.
Media & Event Coordinator; Production/Media Ops
WJET-TV & The Golf Channel Amateur Tour
05.2007 - 08.2008
- Planned and executed Golden Apple Teachers’ Award Banquet, demonstrating strong event management skills.
- Managed copywriting, filming, and stakeholder contact for Community Salutes program, showcasing organizational and communication abilities.
- Organized the Weather in Your Neighborhood program and developed annual WJET Sports Guide, reinforcing project management and content creation skills.
- Assisted in media operations for The Golf Channel Amateur Tour, facilitating seamless broadcasting and production processes.
- Provided valuable production support, ensuring high-quality delivery of coverage for the Amateur Tour.
- Expanded professional network and experience in sports broadcasting through diverse media roles.
Education
MBA - Business Operations
Oklahoma State University - Oklahoma City
Oklahoma City, OK12.2025
Master of Science - Curriculum And Instruction
Edinboro University of Pennsylvania
Edinboro, PA05.2013
Bachelor of Arts - Communication And Media Studies
Pennsylvania State University
University Park, PA05.2008
Skills
- Program Planning and Development
- Leadership Program Development
- Team Leadership and Development
- Staff & Management Training
- People Communication
- Strategic Planning
- Staff Development
- Team Management
- Contract and Vendor Management
- Program Management
- Project Management
Certification
Project Management Professional (PMP)®, Project Management Institute (Issued Nov 2023)
The Captain: Leadership Excellence Course, Academy Leadership (Issued Oct 2023)
Gallup-Certified Strengths Coach, Gallup (Issued Jun 2022)
Diversity, Equity and Inclusion in the Workplace Certificate, USF Corporate Training and Professional Education (Issued Apr 2022)
Certified ScrumMaster (CSM), Scrum Alliance (Issued Jan 2022)
Secondary English Education 6-12, The Florida Department of Education (Issued Jul 2013)
Secondary Education, Commonwealth of Pennsylvania Department of Education
Timeline
Sr. Manager, Learning & Development/Head of Training and Development
WellDyneRx
04.2022 - Current
Training Facilitator/Instructional Designer III
WellDyneRx
07.2019 - 04.2022
Curriculum Resource Administrator & Instructional
Orange County Public Schools
03.2017 - 07.2019
Advanced Placement English Instructor
Orange County Public Schools
02.2015 - 06.2017
Honors English Instructor
Polk County Public Schools
08.2013 - 06.2015
Digital Content Creator & Marketing Partner
Pop Of Style
04.2011 - Current
Teacher & TSS
Barber National Institute
10.2008 - 05.2013
Retail Operations Manager
Abercrombie & Fitch
01.2008 - 12.2008
Media & Event Coordinator; Production/Media Ops
WJET-TV & The Golf Channel Amateur Tour
05.2007 - 08.2008
MBA - Business Operations
Oklahoma State University - Oklahoma City
Master of Science - Curriculum And Instruction
Edinboro University of Pennsylvania
Bachelor of Arts - Communication And Media Studies
Pennsylvania State University
Project Management Professional (PMP)®, Project Management Institute (Issued Nov 2023)
The Captain: Leadership Excellence Course, Academy Leadership (Issued Oct 2023)
Gallup-Certified Strengths Coach, Gallup (Issued Jun 2022)
Diversity, Equity and Inclusion in the Workplace Certificate, USF Corporate Training and Professional Education (Issued Apr 2022)
Certified ScrumMaster (CSM), Scrum Alliance (Issued Jan 2022)
Secondary English Education 6-12, The Florida Department of Education (Issued Jul 2013)
Secondary Education, Commonwealth of Pennsylvania Department of Education
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