Melissa Moore
Des Moines,Iowa
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Strong emphasis on being of service and helping others in need. Focus on making sure others know their worth and value all while helping answer questions and aiding in anyway. Maintain an upbeat and positive mental, physical and emotional outlook no matter the situation.
Overview
17
17
years of professional experience
Work History
Social Committee Chair
Kingdom Living
04.2022 - Current
- Coordinated large-scale community-wide events, ensuring smooth execution and high levels of satisfaction among attendees.
- Managed annual budgets effectively to provide enjoyable events while maintaining financial responsibility.
- Negotiated contracts with external partners, prioritizing cost-effectiveness without compromising on experience quality.
- Boosted team morale through regular team-building activities, fostering a positive work environment.
Title Specialist/Office Manager
Go2auctionsnow.com
03.2021 - Current
- Broker vehicles purchases for clients at auction.
- Processed, recorded, and mailing of titles to clients.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
- Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
- Improved department efficiency by implementing strategic filing systems for easy access to critical information.
- Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
Designated Trainer/Server
The Cheesecake Factory
09.2007 - 02.2021
- Measured post-training success by conducting follow-up evaluations, identifying areas for improvement, and providing additional support as needed.
- Documented training procedures and best practices for reference by future trainers, ensuring continued high-quality delivery of designated trainer programs.
- Evaluated employee performance to identify areas of improvement and tailor training accordingly.
- Conducted thorough needs assessments to determine specific requirements for each department''s designated trainer program.
- Delivered clear expectations for trainee progress by establishing measurable benchmarks tied to overall company objectives.
- Established a positive learning environment by fostering open communication and encouraging active participation from all trainees.
- Established and focused strong personal connections with guests.
Education
Associate of Arts - Business
DMACC
Ankeny, IA05.1991
Skills
- Notary Public Certification
- Thrive in a fast paced enviroment
- Deadline Oriented Approach
- Organizational abilities
- Record Keeping Abilities
- Quality control measures
- Title Order Processing
- Title processing
Timeline
Social Committee Chair
Kingdom Living
04.2022 - Current
Title Specialist/Office Manager
Go2auctionsnow.com
03.2021 - Current
Designated Trainer/Server
The Cheesecake Factory
09.2007 - 02.2021
Associate of Arts - Business
DMACC
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