Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Moore

Solvang,CA

Summary


Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

17
17
years of professional experience

Work History

Spa & Mercantile Manager of the Wellness Dep.

Alisal Guest Ranch
09.2023 - Current
  • Managed and motivated fitness instructors, massage therapists, estheticians, spa coordinator, retail coordinator and spa agents.
  • Oversaw daily operations for booking spa appointments welcoming guests, gym and studio use, and sales and marketing for 3 stores.
  • Created fitness calendars, daily morning meetings, department work schedules, events and pop ups.
  • Coordinated and catered pop ups, new classes, events and content.
  • Developed training for staff for sales and marketing.
  • Oversaw ordering inventory for all 3 stores, and trained staff on inventory system.
  • Developed SOPs and training for all staff.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Certified Stand Up Paddle Board Instructor

Alisal Guest Ranch
02.2023 - Current
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Teaching private yoga stand up paddle board lessons.
  • Give basic paddling instructions. Teach an engaging and safe SUP fitness class. Guide students to their “classroom” on the water.
  • CPR/First Aid certified. SUP Safety Certified
  • Teaching students how to properly balance, stand on paddle boards. using paddle techniques and tips for safety if falling off.
  • Teaching students proper breath work and yoga poses on paddle boards.
  • Teaching safely of the water and paddleboard use.

Fitness Instructor

Olde Oak Meadow Studio, The Juicy Life Studio, Alisal Guest Ranch
02.2021 - Current
  • Prepared group exercise programs by administering, tracking, and evaluating health history questionnaires and fitness assessments
  • Create each group class exercise programs with various equipment
  • Teach detailed proper formation of each exercise and equipment use
  • Managed fitness equipment and supplies, including cleaning and sanitizing between client use
  • Improved client movement capacity and reduced risk of injury by implementing mobility and joint training
  • Maintaining participant progress by marketing and promoting
  • Offered comprehensive health and wellness support, including advice on nutritional choices and lifestyle issues

Personal Trainer

ISSA
02.2020 - Current
  • Prepared individualized exercise programs by administering, tracking, and evaluating health history questionnaires and fitness assessments
  • Managed fitness equipment and supplies, including cleaning and sanitizing between client use
  • Improved client movement capacity and reduced risk of injury by implementing mobility and joint training
  • Coordinated personalized training sessions using HIIT and diverse weightlifting programs to support clients' strength and conditioning goals
  • Maintained participant progress by offering regular feedback and technique suggestions
  • Offered comprehensive health and wellness support, including advice on nutritional choices and lifestyle issues

Certified Life Coach

ISSA
02.2020 - Current
  • Coached clients through personal issues and traumas
  • Created and implemented treatment plans
  • Maintained confidentiality and records with sensitive information
  • Adjusted plans as needed to ensure results

Spa & Fitness Supervisor

Alisal Guest Ranch
11.2021 - 09.2023
  • Manages mercantile store, treatment area, and fitness center
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Keep team on track by preparing them diligent training for success
  • Handled daily opening and closing functions, including delegating work to team members and verifying completion
  • Engaged directly with customers, including presenting treatment options, mercantile inventory, checking on satisfaction, and offering advanced support
  • Involved in management with highering and training of new associates or team members
  • Worked closely with the management team to develop and implement operational policies, procedures, and standards that maximized efficiency while maintaining a high level of service quality.

Certified Personal Trainer

Santa Ynez YMCA
11.2020 - 11.2021
  • Prepared individualized exercise programs by administering, tracking, and evaluating health history questionnaires and fitness assessments
  • Managed fitness equipment and supplies, including cleaning and sanitizing between client use
  • Improved client movement capacity and reduced risk of injury by implementing mobility and joint training
  • Coordinated fitness goals for each client pertaining to theirs goals and needs
  • Rehabilitation of many myofascia dysfunctions, limitations and injuries

Head Waitress

Bell Street Farm
06.2015 - 06.2017
  • Uphold restaurants' professional reputation by welcoming guests and building immediate rapport
  • Trained all new employees in foodservice standards, handling requirements, and customer service strategies
  • Handled daily opening and closing functions, including delegating work to team members and verifying completion
  • Helped develop successful events in the small restaurant space by coordinating wait staff assignments
  • De-escalated conflicts with customers experiencing problems with food items and team service
  • Engaged directly with customers, including presenting menus and specials, checking on satisfaction, and offering advanced support
  • Kept team on-task and used expert communication skills to quickly resolve problems

Coffee Shop Manager

Valley Grind
06.2013 - 06.2015
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoint, and methods of engagement
  • Directed 6-member administrative staff handling business finances, customer contact, and record keeping
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance

Sports Medicine Intern

Santa Ynez High School
01.2012 - 06.2013
  • Assisted coaches with selecting and fitting proper protective equipment
  • Educated athletes about importance of factors such as nutrition, hydration, and safe medication use
  • Addressed advanced injuries with use of adaptive equipment and orthotics
  • Diagnosed location and extent of injuries through physical examinations and diagnostic testing
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Assisted with tasks and work duties during slow periods to maintain team productivity

Camp Counselor

Dunn Summer Program
06.2007 - 06.2010
  • Protected campers during water activities such as swimming and kayaking
  • Fostered environment focused on learning and teamwork, demonstrating positive behaviors and ways to accomplish shared goals
  • Helped campers explore new activities and sports at age-appropriate pace
  • Offered caring emotional and social support to children experiencing difficult events
  • Kept all campers safe and happy by enforcing consistent camp policies
  • Organized, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies

Education

AA of Behavioral Sciences/Arts And Literature -

Allan Hancock College
Santa Maria, CA
12-2024

AA of Buisness -

Allan Hancock College
Santa Maria, CA
01-2025

Certified in AED/CPR -

ISSA
Carpenteria, California

Certified Life Coach -

IAP Career College
Princeton, New Jersey

Certified Personal Trainer Certification -

ISSA
Carpenteria, California
10.2020

Kinesiology -

Allan Hancock College
Santa Maria, California
01.2017

High School Diploma -

Santa Ynez High School
Santa Ynez, California
06.2013

Skills

  • Interpersonal communication
  • Social perceptiveness
  • Critical thinking
  • Patience
  • Enthusiastic
  • Dependable
  • Determined
  • Strong leadership
  • Administration and management
  • Operating and maintaining exercise equipment
  • First Aid training
  • Time management
  • Motivation
  • Scheduling
  • Emotional intelligence
  • Maintaining a diverse clientele
  • Positive attitude
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Trustworthy and Honest

References

  • Criss Baxton, Santa Ynez, CA, 805-291-2769
  • Karen Greensberg, Solvang, CA, (805)350-2752
  • Chelsey Williams, 3558 Sagunto St., Santa Ynez, CA, 93427, (805)688-1506
  • Stephanie Ball, 1020 State St., CA, 93101, (805)963-7000

Timeline

Spa & Mercantile Manager of the Wellness Dep.

Alisal Guest Ranch
09.2023 - Current

Certified Stand Up Paddle Board Instructor

Alisal Guest Ranch
02.2023 - Current

Spa & Fitness Supervisor

Alisal Guest Ranch
11.2021 - 09.2023

Fitness Instructor

Olde Oak Meadow Studio, The Juicy Life Studio, Alisal Guest Ranch
02.2021 - Current

Certified Personal Trainer

Santa Ynez YMCA
11.2020 - 11.2021

Personal Trainer

ISSA
02.2020 - Current

Certified Life Coach

ISSA
02.2020 - Current

Head Waitress

Bell Street Farm
06.2015 - 06.2017

Coffee Shop Manager

Valley Grind
06.2013 - 06.2015

Sports Medicine Intern

Santa Ynez High School
01.2012 - 06.2013

Camp Counselor

Dunn Summer Program
06.2007 - 06.2010

Certified in AED/CPR -

ISSA

Certified Personal Trainer Certification -

ISSA

Kinesiology -

Allan Hancock College

High School Diploma -

Santa Ynez High School

AA of Behavioral Sciences/Arts And Literature -

Allan Hancock College

AA of Buisness -

Allan Hancock College

Certified Life Coach -

IAP Career College

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Melissa Moore