MELISSA MOORE
Spring,Tx
Summary
Hardworking Call Center Representative with excellent customer service skills and advanced conflict resolution prowess. Quality-driven and reliable with relationship-building strengths in customer-centric roles. Maintains detailed and accurate records and complies with established policies and scripts.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hospitality Front Counter
Chic Fil A
11.2024 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Operated register efficiently, reducing wait times and improving customer experience.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Call Center Representative
Compass Group
01.2007 - 10.2024
- Completed high volume of inbound and outbound calls within deadlines
- Displayed positive, professional, and empathetic tone to deliver consistently superior service
- Complied with data security and confidentiality policies to safeguard customer information
- Assessed customer needs and escalated calls to specific departments
Food Service Worker
Marriott
04.2005 - 01.2007
- Worked with minimal supervision and took initiative in problem-solving
- Maintained food supply, reported low-stock items and rotated stock
- Plated food according to quality presentation standards and temperature guidelines
- Performed routine food preparation tasks, cutting up fruits and vegetables and making sandwiches and salads
Cook
Heartland Healthcare
08.2003 - 01.2004
- Stored food in designated containers and rotated inventory to maximize freshness
- Maintained and recorded proper food temperatures following established policy
- Cross-trained to fill in for absent team members and cover kitchen needs
- Readied ingredients in advance to expedite on-demand orders and recipes
Education
General Studies -
Westfield HIgh School
Houston, Tx05.1982
Skills
- Customer Relationship Management
- Product Upselling
- Complaint resolution
- Quality Assurance
- Call Control
Certification
ServSafe, 10/24
Timeline
Hospitality Front Counter
Chic Fil A
11.2024 - Current
Call Center Representative
Compass Group
01.2007 - 10.2024
Food Service Worker
Marriott
04.2005 - 01.2007
Cook
Heartland Healthcare
08.2003 - 01.2004
General Studies -
Westfield HIgh School
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