Hi, I’m
Melissa Moore
Medical Support Admin
Windermere,FL
Work Preference
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
years of professional experience
1
Certification
Work History
American Red CrossOrlando, FL
CPR Instructor-Self Employed
07.2020 - Current
Job overview
- Achieved 25% enrollment growth by contacting and prospecting over 150 potential clients weekly.
- Increased referral-based enrollments by 20% through relationship building with small businesses.
- Protected participant record confidentiality while adhering to HIPAA regulations.
- Oversaw training sessions, utilizing CRM tools for progress tracking and communication management.
- Enhanced customer loyalty and satisfaction through inbound and outbound call initiatives.
- Delivered dynamic First Aid courses highlighting critical life-saving skills.
- Facilitated Medical Assistant graduate certifications with a focus on precision in practice.
- Ensured professional communication across chat, email, and phone during all interactions.
Concorde Career InstituteOrlando, FL
Extern Coordinator/Medical Asst. Instructor
12.2019 - 12.2020
Job overview
- Developed strategic alliance with top hospital, increasing internship opportunities and strengthening institutional reputation.
- Ensured compliance with program standards by coordinating clinical externships and maintaining detailed records.
- Managed effective communication with clinical partners while tracking student progress via CRM systems.
- Enhanced administrative processes through diligent maintenance of documentation logs and audit trails for internships.
Veterans Affairs Medical CenterOrlando, FL
Medical Administrative Support Specialist
10.2015 - 12.2019
Job overview
- Facilitated enrollment of veterans in VA Health Care System to ensure access to medical care.
- Managed scheduling of high patient appointment volumes and follow-up documentation.
- Created data logs and spreadsheets to enhance office reporting efficiency.
- Provided training to administrative staff on EHR processes, HIPAA compliance, and workflows.
- Served as liaison for veterans, coordinating prescription refills, referrals, and communication with providers.
Education
Okaloosa Technical Community CollegeFort Walton Beach, FL
Certification from Practical Nursing
Skills
- Training and instruction
- Healthcare administration
- EMR systems expertise
- Record management
- Clinical documentation practices
- Sales expertise
- Management of skills development
- Financial literacy
- Negotiation techniques
- Terminology in medicine
- Social media planning
- Client service excellence
- HIPAA regulations
- Upselling
- Problem-solving
- Brand promotion
Certification
- American Red Cross CPR Certification
- American Red Cross-BLS Instructor Certification
Timeline
CPR Instructor-Self Employed
American Red Cross
07.2020 - Current
Extern Coordinator/Medical Asst. Instructor
Concorde Career Institute
12.2019 - 12.2020
Medical Administrative Support Specialist
Veterans Affairs Medical Center
10.2015 - 12.2019
Okaloosa Technical Community College
Certification from Practical Nursing
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