Hi, I’m
Melissa Morales
Westmont,IL
Summary
Experienced and dedicated professional with a diverse background in healthcare, customer service, and a passion for languages and technology. Adept at managing multiple priorities with a positive attitude, demonstrating a proven willingness to take on added responsibilities to meet team goals effectively.
Overview
6
years of professional experience
1
Certification
Work History
Elmhurst Extended Care Center
Activity Director
09.2022 - Current
Job overview
- Enrich the lives of residents through thoughtful planning and execution of recreational pursuits and holistic healing approaches.
- Utilized evidence-based practices in the facilitation of therapeutic interventions designed to alleviate symptoms associated with depression or anxiety disorders.
- Design activities that cater to residents' social, physical, and mental well-being, considering their health needs, abilities, and interests.
- Manage and train staff to ensure the delivery of high-quality recreational programs.
- Collaborate with department heads to enhance the overall well-being and satisfaction of residents.
- Maintain a proactive approach to addressing resident needs and concerns, fostering a positive and inclusive community environment.
- Monitored overall health and well-being for participants in activity programs by regularly reviewing medical records and communicating with healthcare providers as needed.
Elmhurst Extended Care Center
Activity Assistant
07.2022 - 09.2022
Job overview
- Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
- Boosted social interaction among residents through organization of group events and outings.
- Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
- Demonstrated dedication and efficiency, leading to a swift promotion to the role of Activity Director.
Autohaus On Edens
Clerical Assistant
09.2020 - 03.2022
Job overview
- Streamlined office processes by organizing and maintaining efficient filing systems.
- Enhanced team productivity by providing administrative support and coordinating schedules for multiple departments.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Private Client
Hospice Caregiver
08.2019 - 06.2020
Job overview
- Provided compassionate care to a dementia patient under hospice care within a private home setting.
- Managed household responsibilities including cooking, cleaning, and organizing.
- Assisted with personal care tasks and activities of daily living.
- Handled administrative duties such as filing documents and communicating with legal representatives.
- Demonstrated empathy, patience, and adaptability in a challenging and sensitive caregiving environment.
- Fostered a supportive and comfortable atmosphere for both the patient and their family members.
- Exhibited strong communication skills and attention to detail in managing medical appointments and medication schedules.
- Collaborated closely with family members and healthcare professionals to ensure the well-being and comfort of the patient.
Target
Cashier
08.2018 - 11.2019
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Addison Trail High SchoolAddison, IL
High School Diploma
05.2020
Skills
- Interdisciplinary Care
- Clerical Support
- Event Staffing
- Staff Training
- Direct Patient Care
- EMR Systems
- Typing 90 WPM
Certification
- Certified Activity Director, Continuing Education Institute of Illinois - March 2, 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Activity Director
Elmhurst Extended Care Center
09.2022 - Current
Activity Assistant
Elmhurst Extended Care Center
07.2022 - 09.2022
Clerical Assistant
Autohaus On Edens
09.2020 - 03.2022
Hospice Caregiver
Private Client
08.2019 - 06.2020
Cashier
Target
08.2018 - 11.2019
Addison Trail High School
High School Diploma