MELISSA MORALES
Orlando,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
MorMedia LLC
, FL
03.2022 - Current
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Assisted in selecting colors, images, text style and layout for each project.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
Community Health Worker
DOHMH
Bronx , NY
12.2021 - 12.2023
- Target specific catchment areas to educate clients about risk factors associated with specific diseases or illnesses.
- Developed relationships, and strengthened collaboration with community residents, organizations, and key stakeholders program partners to improve health equity in the Bronx.
- Planned and led community engagement/outreach campaigns to address factors contributing to chronic disease, i.e;
Diabetes, hypertension, mental health, social service needs, COVID-19 vaccine hesitancy, and other social determinants of health. - Collaborated with over 50 Organizations and City agencies, planned, organized and participated in various health events for over 500 community residents at the Bureau of Bronx Neighborhood Health including Black Maternal Health Week, Bronx Week and Annual Fall Festival to help navigate community residents with services that we offer and other resources available citywide based on their specific needs.
- Served as a liaison between healthcare providers and community organizations and residents.
- Participated in community-based education trainings including the Asthma Education for the Community Health Worker training through the American Lung Association.
- Assisted in the organization and facilitation of over 300 in-person and virtual trainings to birthing people, covering topics like newborn safe sleep, breastfeeding support, and car seat safety and distribution.
- Handled research and administrative tasks to support community outreach and program initiatives, i.e; Walk to the park, OPP, NRT, MT/IPM.
- Facilitate Overdose Prevention Program (OPP) workshops, document and distribute overdose rescue kits to community residents and organizations. Track and maintain inventory.
- Screen clients, document, distribute Nicotine Replacement Therapy (NRT) solutions under the Departments recommendations and follow-up guidelines. Track and maintain NRT inventory.
- Worked alongside the Bronx Action Center Assistant Commissioner, Chronic Disease Advisor, DOHMH School Nurse Director, Manager of Strategic Planning and Social Needs, local Clinics and Hospitals to assist in the implementation of a federally funded program called Medicaid Together (MT), and City Funded Integrated Pest Management (IPM) Program.
- Provided assistance with completing forms related to public benefits programs.
- Maintained accurate records of patient data in a secure electronic database.
- Designed and distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
FLOW MONITOR/COORDINATOR/CLIENT ASSISTANCE UNIT LEADER/OPS MANAGER
Aya Healthcare - DOHMH
Bronx, N.Y.
04.2021 - 10.2021
- Responsible for ensuring clients who sought to get vaccinated, are properly directed throughout vaccination sites and given all available accurate information.
- Assign posts and break schedules to all Flow Monitors..
- Oversee Flow Monitors, Medical Greeters and Community Outreach Staff that consisted of at least 30 employees per shift, to ensure that they are set up for success with up to date info and materials so they can go out and engage with community members.
- Provide any and all details related to issues, concerns or suggestions at end of day debriefings.
- Coordinate and follow-up with Leadership throughout daily operations to address client and staff relations.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
TECHNICAL SPECIALIST
Apple Inc
New York, NY
07.2010 - 03.2021
- Responsible for resolving issues in relation to software and hardware defects for both computers and mobile devices, as well as educating customers on all products, services and solutions.
- Assist in receiving and stocking repair parts in back of house as well as front of house.
- Contact customers and create reservations for services based on their needs.
- Trained users on desktops, laptops and mobile devices.
- Installed and updated computer hardware and software.
- Train and mentor new hires
Education
Certification - Google IT/Desktop Support
Coursera
01-2024
Certification - Community Health Worker
Kingboro Community College
New York, NY2021
GED -
Adult Learning Center
The Bronx, NY08.2017
Florida State Community Health Work Course
Addictions Training Institute
Skills
- Data Entry
- Customer Service
- Cultural Awareness
- Interpersonal Communication
- Conflict Resolution
- Flexible and Adaptable
- Critical Thinking, Decision Making
- Teamwork and Collaboration
- Operational logistics
- Community Outreach, Individual and Community Advocacy
- Verbal and Written Communication
- HIPAA Guidelines
- Microsoft Office proficiency
- Supervisory Experience
- Organized and detail-oriented
- Health Promotion
- Schedule Management
- Materials Development
- Referral Coordination
- Substance Abuse/Overdose Prevention
Certification
- Community Health Worker
- Mental Health First Aid
- NYS Security Guard License
Accomplishments
- Certificate of Recognition for playing a prominent role in advancing health equity and preventing COVID-19 in NYC - Chief Medical Officer|Deputy Commissioner NYC DOHMH
- Certificate of Recognition for Community engagement and leadership - Bronx Borough President
- Certificate of Appreciation in recognition of outstanding Community leadership, service and support of Willis Avenue Community - Willis Avenue Community Garden
References
References available upon request.
Timeline
Manager
MorMedia LLC
03.2022 - Current
Community Health Worker
DOHMH
12.2021 - 12.2023
FLOW MONITOR/COORDINATOR/CLIENT ASSISTANCE UNIT LEADER/OPS MANAGER
Aya Healthcare - DOHMH
04.2021 - 10.2021
TECHNICAL SPECIALIST
Apple Inc
07.2010 - 03.2021
Certification - Google IT/Desktop Support
Coursera
Certification - Community Health Worker
Kingboro Community College
GED -
Adult Learning Center
Florida State Community Health Work Course
Addictions Training Institute