MELISSA MORALES

Work History

Care Staff Employee

Allegro Senior Living

2024 - Current

Assisted with daily living activities, ensuring each resident''s comfort and safety.
Provided attentive personal care, such as bathing, dressing, grooming, and feeding for residents who required assistance.
Participated in ongoing training programs to enhance caregiving skills and stay current with industry best practices.
Monitored residents'' vital signs and reported any changes or concerns to nursing staff promptly.
Contributed to a positive living environment by maintaining cleanliness and organization within resident rooms and common areas.
Maintained a professional demeanor and appearance, fostering trust and confidence among residents, families, and colleagues.
Demonstrated flexibility in adapting to changing work schedules or assignments based on the varying needs of residents.
Improved residents care by attentively listening to their needs and addressing them in a timely manner.
Enhanced the well-being of residents through compassionate dignity and support.
Promoted independence among residents by encouraging self-care practices within safe parameters.
Consistently demonstrated excellent time management skills, ensuring punctuality for all scheduled tasks.
Provided emotional support during challenging times by offering a compassionate ear or comforting presence.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Built strong relationships with residents to deliver emotional support and companionship.
Provided safe mobility support to help residents move around personal and public spaces.
Assisted residents with daily living needs to maintain self-esteem and general wellness.
Recognized and reported abnormalities or changes in residents health status to case manager.
Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care and personal grooming.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Guided residents to restroom to support bladder and bowel relief requirements.
Recorded status and duties completed in logbooks for management.

Overnight Stocker

Walmart

03.2023 - 07.2023

Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
Provided assistance to customers with locating items.
Maintained a clean and orderly work environment.
Lifted heavy boxes up to 50 lbs on a regular basis.
Stocked and neatly arranged items on shelves.
Accurately and efficiently stocked shelves with merchandise, ensuring proper product placement and rotation.
Adhered to company policies and procedures when receiving, stocking, rotating, pricing, and merchandising products.
Maintained store aesthetic by organizing merchandise and creating attractive displays.
Followed all safety guidelines to prevent accidents and injuries.
Maintained a clean working environment by sweeping, mopping, dusting, and organizing shelves.
Supported product quality and freshness by rotating stock.
Provided exceptional customer service by assisting customers with inquiries or requests in a timely manner.
Evaluated product expiration dates regularly for safety compliance reasons.
Reported damaged merchandise to managers.
Trained new employees on restocking procedures.
Greeted customers warmly upon entry into the store.
Initiated price changes on products as directed by management.
Inspected labels to confirm correct pricing on merchandise.
Identified discrepancies in stock counts and reported them to management promptly.
Stocked shelves, racks, and cases with new or transferred merchandise.
Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards.
Disposed of damaged or defective items.
Cleaned display cases, shelves, and aisles.
Used forklifts and pallet jacks to transport items to staging areas or loading docks.
Obtained merchandise from bins and shelves.
Used ID tags, stamps, and electronic marking tools to mark stock items.

Office Floater

Recco Home care services

04.2012 - 02.2014

Developed detailed reports for management review utilizing data analysis techniques.
Provided assistance with maintaining office equipment, such as printers and copiers.
Ensured compliance with applicable laws when handling sensitive data or documents.
Maintained confidential personnel files in accordance with company policies.
Greeted visitors in a professional manner, answered questions and directed them accordingly.
Performed reception duties such as answering phones, taking messages, directing calls and managing incoming mail.
Managed daily workflow of the office by creating schedules for staff members and delegating tasks appropriately.
Resolved customer service issues in an efficient manner while adhering to company standards.
Processed invoices accurately according to established guidelines.
Supported office operations by completing administrative tasks, such as filing documents and responding to customer inquiries.
Supported staff by performing data entry and completing administrative duties.
Interacted with clients to resolve issues or answer questions regarding services rendered by company.
Scheduled appointments, maintaining calendars for personnel.
Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
Sorted through incoming mail and packages to distribute to correct personnel.
Managed office supply orders and inventory to support availability.
Maintained composure in dealing with conditions of urgency and in pressure situations.
Mobilized office operations by sorting deliveries and ordering and organizing supplies.
Participated in team meetings, providing input and suggestions on organizational practices.
Coordinated office operations and procedures to facilitate workflow and efficiency.
Assisted with the preparation of presentations.
Greeted visitors upon arrival and directed guests to appropriate facility locations.
Routed phone calls to appropriate recipients and handled internal business correspondence.
Troubleshot minor problems and reported larger technical issues.
Arranged meetings and appointments according to staff availability and updated company calendars.

Home Care Coordinator

Future care home care

06.2005 - 02.2010

Collaborated with community organizations to identify resources available for clients.
Managed administrative tasks such as payroll processing for direct-care staff, ordering supplies and completing required paperwork.
Coordinated scheduling of staff for home visits, ensuring adequate coverage for all clients.
Identified client needs and developed individualized plans to meet those needs in accordance with established policies and procedures.
Provided training to new staff on home visit protocols, documentation requirements and other relevant topics.
Developed and maintained strong relationships with clients, families and healthcare professionals to ensure quality of care.
Ensured compliance with state regulations regarding home health care services.
Conducted regular meetings with team members to discuss issues related to client care, staffing concerns or program updates.
Communicated effectively both verbally and written when interacting with colleagues from various departments.
Served as a liaison between the agency and outside partners such as hospitals or long-term care facilities.
Maintained accurate records of client care plans, assessments, service authorizations and related documents according to agency standards.
Resolved conflicts between clients and families and staff members in a timely manner while maintaining professional boundaries.
Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
Conducted recruitment, hiring, and training of personnel.
Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
Prepared activity reports to inform management of status and implementation plans of programs, services, and quality initiatives.
Developed instructional materials and conducted in-service and community-based educational programs.
Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.
Created and maintained extensive records of home health aides, including certification status, training requirements, availability, and performance reviews.
Facilitated monthly continuing education sessions designed specifically for Home Health Aides.
Participated in community outreach events aimed at increasing awareness of available Home Health Aide services.
Analyzed data from weekly performance evaluations of each home health aide in order to identify areas needing improvement.
Developed strategies for improving communication between the Home Health Aide Department and other departments within the organization.
Maintained a positive working relationship with all staff members by resolving conflicts quickly and efficiently.
Evaluated current staffing levels based on patient caseloads while ensuring adequate coverage at all times.
Monitored home health aides’ activities in the field to ensure quality care was provided to clients.
Provided ongoing support and instruction for new hires in order to properly orient them to their job responsibilities.
Managed payroll functions for the Home Health Aide team including verifying hours worked against time sheets submitted by employees.
Investigated complaints from patients or families regarding home health aide services rendered or personnel issues.
Reviewed patient medical records for accuracy and completeness prior to assigning home health aides for services.
Ensured that all documentation related to patient care was completed accurately and timely according to established guidelines.
Assisted in recruiting qualified individuals for open positions within the Home Health Aide department.
Implemented safety protocols when providing personal assistance services in the homes of clients requiring additional supervision due to cognitive impairment or behavioral issues.
Developed and implemented comprehensive home health aide training program to ensure compliance with state regulations and agency standards.
Drafted reports summarizing work performed by individual home health aides as well as overall trends observed throughout the department.
Conducted regular meetings with home health aides to provide guidance on policies and procedures.
Collaborated with other healthcare professionals such as physicians, nurses, social workers, physical therapists. to coordinate client care plans.
Scheduled regular visits with clients in order to assess their needs and develop service plans accordingly.
Tracked inventory of supplies needed for daily operations such as gloves, masks, cleaning solutions.

Summary

Overview

Work History

Care Staff Employee

Overnight Stocker

Office Floater

Home Care Coordinator

Education

GED - undefined

Skills

LANGUAGES

Timeline

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