Melissa Morales
El Paso,TX
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
8
8
years of professional experience
Work History
Store Manager
Ross Dress for Less
02.2018 - 09.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZSkills
- Customer service
- Customer relations
- Multitasking and organization
- Inventory control
- Sales growth
- Shift scheduling
- Stock management
- Hiring and training
- Staff management
- Strategic planning
- Retail employee training
- Cost control
Timeline
Store Manager
Ross Dress for Less
02.2018 - 09.2025
Associate of Arts - Psychology
University of Phoenix