Melissa Moran
Baltimore,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Panera Bread
09.2021 - Current
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Manager
The Cheesecake Factory
10.2018 - 09.2021
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Carrabba's Italian Grill
07.2011 - 10.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Program Coordinator
Mobile Medical Corporation
11.2006 - 07.2011
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Ensured seamless handover between different stages of projects by creating standard operating procedures that guided staff involved in various aspects of each task.
- Optimized resource allocation by using data analysis techniques to determine the most effective way of balancing project priorities and personnel availability, ultimately meeting deadlines with high-quality outcomes.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Education
Business Administration and Management, General -
Community College of Baltimore County
Registered Nursing/Registered Nurse -
Community College of Baltimore County
01.2019
Skills
- Financial Reporting
- Sales Management
- Operations Management
- Employee Scheduling
- Team Leadership Expertise
- Training and Development Background
- Employee Relations
- Sales Forecasting
Languages
Spanish
Professional Working
Timeline
Assistant General Manager
Panera Bread
09.2021 - Current
Manager
The Cheesecake Factory
10.2018 - 09.2021
Manager
Carrabba's Italian Grill
07.2011 - 10.2018
Program Coordinator
Mobile Medical Corporation
11.2006 - 07.2011
Business Administration and Management, General -
Community College of Baltimore County
Registered Nursing/Registered Nurse -
Community College of Baltimore County