Melissa Moran
Boca Raton,FL
Summary
Self-motivated professional with extensive experience in guest services. Skilled in customer relations, recordkeeping, and problem-solving. Known for maintaining a positive atmosphere through outgoing communication and greeting.
Overview
18
18
years of professional experience
Work History
Surgical Coordinator
Hand & Ortho
Boca Raton, USA
11.2023 - Current
- Schedule appointments efficiently and effectively.
- Confirm patients' insurance details to manage their accounts.
- Schedule pre-operative appointments with patients, obtain consent forms, and collect necessary insurance information.
- Ensure compliance with HIPAA regulations by keeping confidential records secure at all times.
- Manage scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons.
- Act as a liaison between physicians, vendors, insurance companies, patients, and their families regarding surgical procedures.
- Verify patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Answer phone calls from patients inquiring about upcoming scheduled surgeries or follow-up visits.
- Educate patients on pre-operative instructions, such as fasting requirements, prior to undergoing anesthesia.
- Book surgeries according to physician volume and maintain prompt turnaround times.
- Collaborate and establish strong working relationships with physicians, supervisors, and colleagues.
- Check patient insurance and collected pre-authorizations from providers.
- Schedule follow-up appointments as designated by the physician.
- Communicate with patients with compassion, while keeping medical information private.
Front Desk Medical Receptionist
South Florida Hand & Orthopaedic Center
Boca Raton, Florida
11.2021 - 11.2023
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Followed infection control procedures to protect patients and staff in waiting area.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
Medical Front Desk Receptionist
RevaMed Primary Care Associates
Boca Raton, USA
06.2021 - 11.2021
- Greet, check patients in and out, collect personal, insurance and medical information
- Schedule, reschedule and confirm patient's appointments
- Collect copays and payments using Athena software
- Fax, copy, and scan appropriate documents
- Submit medical records to providers and third party as requested (following HIPPA regulations)
- Answer and direct incoming calls, provide detailed information, and handle patient inquiries
- Schedule lunch meetings with Representatives
- Facilitated patient flow by notifying the provider of patient arrival, delays, and communicating with patients
- Perform day to day office duties; maintain office supply inventory
- Assist Spanish speaking patients with translation
- Handle patient's records/documentations electronically
Operations Assistant
Go-In International
Deerfield Beach, USA
10.2018 - 06.2021
- Perform general clerical duties
- Assist in weekly budget preparations
- Submit Request for Quotes to vendors
- Create purchase orders in QuickBooks
- Place client approved orders with vendors and process payments
- Obtain and provide order status to clients
- Track order shipments
- Assist manager with online sales (i.e
- EBay)
- Organize, store, and retrieve files
- Maintain internal operations documents up to date
- Handling and directing incoming calls
- Monitor incoming emails and respond in a timely manner
- Open and distribute mail
- Provide excellent customer service and resolution
- Provide assistance to the shipping coordinator
- Provide assistance in the warehouse
- Proficient in Microsoft Word and Excel
Office Administrative Assistant
The Duffy & Lee Carpet Company
Fort Lauderdale, USA
01.2007 - 04.2018
- Type proposals, documents, and correspondence
- Process Submittals and Closeout documents
- Handling and directing incoming calls
- Greet clients and visitors as needed
- Updating paperwork, maintain, and entering information
- Provide assistance organizing and maintaining office common areas
- Perform general office duties
- Maintaining office and kitchen supplies
- Creating, maintaining, and entering information into databases
- Proofreading
- Monitor incoming email, respond accordingly or forward as required
- Fax, scan, and copy documents
- Retrieve information when required
- Update and maintain internal staff contact list
- Perform work related errands
- Proficient in Microsoft Word
Education
Associate in Science (AS) - Health Information Technology
Seminole State College of Florida
Sanford, FL09-2025
Diploma - Medical Assistant Technician
Florida Career College
Pembroke Pines, FL06.2006
High School Diploma -
Atlantic Technical College
Pompano Beach, FLSkills
- Effective Organization
- Flexible Problem Solver
- Effective Multitasking
- Interpersonal skills
- Effective Communication
- Effective Prioritization
- Telephone skills
- Quick learner
- Typing 40-50 WPM
- Computer skills
- 10-key skills
- Attention to details
- Teamwork
- Time management
- Writing skills
- Bilingual
Timeline
Surgical Coordinator
Hand & Ortho
11.2023 - Current
Front Desk Medical Receptionist
South Florida Hand & Orthopaedic Center
11.2021 - 11.2023
Medical Front Desk Receptionist
RevaMed Primary Care Associates
06.2021 - 11.2021
Operations Assistant
Go-In International
10.2018 - 06.2021
Office Administrative Assistant
The Duffy & Lee Carpet Company
01.2007 - 04.2018
Associate in Science (AS) - Health Information Technology
Seminole State College of Florida
Diploma - Medical Assistant Technician
Florida Career College
High School Diploma -
Atlantic Technical College
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