Microsoft Office Suite
Hi, I’m
Melissa Moreno
Sherwood,AR
Summary
Experienced professional seeking a full-time position that offers professional challenges. Proficient in interpersonal skills, time management, and problem-solving.
Overview
12
years of professional experience
Work History
PI Roofing & Home Solutions
Office Manager
03.2021 - Current
Job overview
- Provide general administrative support to team, including scheduling meetings, managing calendars, and handling correspondence.
- Assist with project management tasks, such as tracking progress, coordinating deadlines, and ensuring deliverables are met.
- Communicate effectively with team members, clients, and other stakeholders.
- Maintain organized and up-to-date records and documentation.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leverage data and analytics to make informed decisions and drive business improvements.
- Define clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assist with special projects and initiatives as needed.
- Maintain and organize electronic and physical files.
- Coordinate and support special projects as needed.
- Assist with event planning and coordination.
- Handle incoming calls, emails, customers, and other forms of incoming correspondence in a professional manner.
- Collaborate with team members to ensure efficient operations.
- Handle confidential information with discretion and professionalism.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Established team priorities, maintained schedules and monitored performance.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
JCPenney
Operations Associate
08.2018 - 03.2021
Job overview
- Executes pricing and signing
- Receive and unload merchandise
- Replenish and restock store
- Implement merchandise strategy by taking plans as communicated by leadership
- Execute with efficiency and detail
- Perform customer service by proactively finding ways to improve customer experience by problem solving and making smart decisions to drive sales and profit.
Instacart
Personal Shopper
03.2020 - 06.2020
Job overview
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Revenue Creations
Merchandiser
01.2018 - 01.2020
Job overview
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Bright Ideas Enrichment Center
Director
03.2017 - 08.2018
Job overview
- Responsible for daily operations of childcare center to ensure safe and educational environment
- Receive, process, and organize payments, bills, and petty cash
- Implemented new office procedures and organized filing system to maximize efficiency
- Develop and maintain high performance teams by leading and mentoring their managers and staff
- Completed 120 hours of continuing education.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new location.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Engaged with parents and families to build positive relationships for children to thrive.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Stayed current on guidelines to maintain compliant program operations.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Sam’s Club
Assistant Manager - Overnight
10.2016 - 03.2017
Job overview
- Help with all aspects of opening new club
- Hired all new associates
- Responsible for training associates in all departments, at all levels
- Created merchandise and layout plans, determined initial inventory management set-up.
JCPenney
Assistant Manager Merchandise Operations
05.2012 - 10.2016
Job overview
- Modeled customer service standards and held team accountable for providing outstanding customer service
- Actively listen to customer issues to resolve any issues
- Responsible for all stockroom processes, work safety initiatives, facility management and overall building maintenance
- Oversee cash office
- Responsible for receiving, shipping, and logistics with third party carrier processes.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
American InterContinental University, Online
Bachelor’s Business Administration, Marketing from Business Administration
06.2009
Henderson State University, Arkadelphia, AR
Business Administration, Marketing
01.2008
Skills
- Operations, Supply, Facility, & Office Management
- Policy & Standard Operating Procedure Development
- Customer Service & Customer Relations
- Administrative Support & Oversight
- Data Entry
- Presentation Design
- Internal & External Customer Relationship Building
- Business Administration
- Scheduling and calendar management
- Organizational Skills, Excellent multi-tasking ability, & Workflow Optimization
- Office Administration
- Scheduling Coordination
- Document Management
- Clear oral/written communication
- Strategic Planning
- Database Administration
Software
Accomplishments
Streamlined various processes including receiving with a 22% increase in number of units processed per hour, replenishment through Radio Frequency Identification with an 85% increase in compliance, and pricing and signing with a 4% increase in accuracy as recorded on the customer survey.
Reduced inventory shrinkage by $200,000 for 2014.
Achieved a 1.6% sales gain for 2015.
Facilitated new department wide training and development
program that produced 5-25% increases in several KPIs including sales per hour, items per transaction, and average unit sale.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Hiking
Crafting
Learning new skills
Cooking & baking
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionCompany CultureCareer advancementPersonal development programs401k matchPaid time offPaid sick leaveTimeline
Office Manager
PI Roofing & Home Solutions
03.2021 - Current
Personal Shopper
Instacart
03.2020 - 06.2020
Operations Associate
JCPenney
08.2018 - 03.2021
Merchandiser
Revenue Creations
01.2018 - 01.2020
Director
Bright Ideas Enrichment Center
03.2017 - 08.2018
Assistant Manager - Overnight
Sam’s Club
10.2016 - 03.2017
Assistant Manager Merchandise Operations
JCPenney
05.2012 - 10.2016
American InterContinental University
Bachelor’s Business Administration, Marketing from Business Administration
Henderson State University
Business Administration, Marketing
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