Melissa Moreno
Fresno
Summary
Dynamic healthcare professional with strong leadership skills. Expert in staff training and development, enhancing operational efficiency, and ensuring compliance with healthcare regulations. Committed to delivering exceptional patient care, particularly in dementia care, while fostering trust and communication with families.
Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Overview
8
8
years of professional experience
Work History
Resident Care Coordinator
Paintbrush Senior Living
03.2025 - 09.2025
- Administer medications accurately according to established protocols and guidelines.
- Document patient medication administration in electronic health record systems.
- Assist with inventory management of medications, ensuring proper storage and organization.
- Support nursing staff by preparing medication carts for daily rounds.
- Collaborate with healthcare team members to communicate patient needs effectively.
Resident Care Director
Kingston Bay Senior Living
08.2023 - 09.2024
- Coordinated seamless transitions for new residents moving into the community by working closely with admissions personnel and support staff.
- Identified opportunities for continuous improvement in operations through regular review of policies, procedures, and feedback from stakeholders.
- Evaluated and updated emergency preparedness plans to ensure the safety of all residents during potential crisis situations.
- Built strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' wellbeing.
- Ordered supplies according to budget limitations and expected use levels.
- Developed, improved and implemented policies to optimize costs, care, and satisfaction of both employees and residents.
- Managed Number employees caring for Number residents.
- Scheduled all assignments and managed requests for time off.
- Worked in fast-paced environment with competing demands for time and attention.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Memory Care Director
Kingston Bay Senior Living
03.2020 - 06.2023
- Developed and implemented strategies to improve operational efficiency within the community.
- Evaluated resident feedback to identify areas for program enhancement and service improvement.
- Led team meetings to discuss challenges, solutions, and updates on resident care initiatives.
- Evaluated team performance and care quality.
- Enhanced staff performance through regular training, mentoring, and evaluations to ensure quality care delivery.
Assisted Living Coordinator
Oakmont Senior Communities
04.2018 - 04.2020
- Coordinated daily activities and events to enhance resident engagement and satisfaction.
- Managed resident care plans, ensuring compliance with regulatory standards and individual needs.
- Facilitated communication between staff, residents, and families to promote a supportive environment.
- Assisted in training new staff on policies, procedures, and best practices for resident care.
- Oversaw medication administration processes to ensure accuracy and safety for all residents.
Medication Technician
Oakmont Senior Communities
10.2017 - 2019
- Administer medications accurately according to established protocols and guidelines.
- Document patient medication administration in electronic health record systems.
- Assist with inventory management of medications, ensuring proper storage and organization.
- Support nursing staff by preparing medication carts for daily rounds.
- Collaborate with healthcare team members to communicate patient needs effectively.
Education
Sunnyside High School
Fresno Ca Skills
- Staff training and development
- Healthcare regulations
- First aid and CPR
- Budgeting and finance
- Strong leadership
- Patient care
- Dementia care
- Clinical documentation
- Training and mentoring
- Employee recruitment and hiring
Timeline
Resident Care Coordinator
Paintbrush Senior Living
03.2025 - 09.2025
Resident Care Director
Kingston Bay Senior Living
08.2023 - 09.2024
Memory Care Director
Kingston Bay Senior Living
03.2020 - 06.2023
Assisted Living Coordinator
Oakmont Senior Communities
04.2018 - 04.2020
Medication Technician
Oakmont Senior Communities
10.2017 - 2019
Sunnyside High School
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