Melissa Morgan
Washington
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
ImageCare Radiology
07.2023 - Current
- Handled multi-line phone system, efficiently directing calls to appropriate departments.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new reception staff on protocols and office procedures, fostering a cohesive team environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Guest Support Associate
Bob's Discount Furniture
12.2021 - 03.2023
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer complaints promptly, improving satisfaction and loyalty to the brand.
- Provided seller support on refunds, posted feedback and policy changes.
- When cancelling an order, letting management and specialists know. Follow the procedure for cancelling and refund the Guest according to how order was paid for.
- Running opening or closing reports.
Member Service Representative
BJ's Wholesale Club
08.2020 - 06.2021
- Ran register processed checks and other forms of payment
- Moved to Bopic, helped with online orders.
- Trained for Member Services, helping members with renewing or become members.
- Doing returns and looking up products for members.
Education
High School Diploma - Business Administration
Ashford University
Chandler, AZGeneral Studies
Mount Olive High School
Flanders, NJ06.1997
Skills
- Client support
- Communication skills,
- Proficient in computer applications
- Point of sale operations
- Effective communication skills
- Effective time management
- Accurate data entry
- Data security management
- Efficient appointment management
Timeline
Receptionist
ImageCare Radiology
07.2023 - Current
Guest Support Associate
Bob's Discount Furniture
12.2021 - 03.2023
Member Service Representative
BJ's Wholesale Club
08.2020 - 06.2021
General Studies
Mount Olive High School
High School Diploma - Business Administration
Ashford University