Summary
Overview
Work History
Education
Skills
Timeline
Generic
Melissa Morrison

Melissa Morrison

M
Hinesville,GA

Summary

Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as conveyer belts and pallet jacks to transport materials and assist production teams.

Overview

24
24
years of professional experience

Work History

MBP Trainer in Packing

Target Distribution
10.2019 - Current
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Documented production information via daily system logs and discussed issues with management.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed time efficiently in order to complete all tasks within deadlines.

Caretaker

McCoy Residence
Vidalia, Ga
05.2011 - 02.2017
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Offered companionship and kindness to elderly patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean, safe, and well-organized patient environment.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Read and wrote shift reports and care notes for continuity of care.
  • Encouraged elderly to engage in people-centered activities and participate in community.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.

Corrections Officer 2

Georgia Department Of Corrections
Reidsville, GA
01.2001 - 01.2009
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Routinely counted inmates and in response to potential security breaches.

Customer Service Associate

Athletes Foot
Vidalia, Ga
01.1999 - 01.2001
  • Operated office-type machinery and binding equipment to efficiently support retail customers.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Assisted customers in making informed purchase choices and selecting products.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Tracked sales and service activities and prepared daily reports for management review and analysis
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Coordinated efficient product deliveries to meet customers' demands.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Attended to customer complaints and processed product return or replacement requests.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Monitored customer feedback and made adjustments to improve service quality.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed and updated databases to handle customer data.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Arts - Counseling Psychology

Southern New Hampshire University
Hooksett, NH
01.2025

Skills

  • Maintaining Quality Assurance Standards
  • Quality Inspections
  • Order Picking and Processing
  • Product Location Skills

Timeline

MBP Trainer in Packing

Target Distribution
10.2019 - Current

Caretaker

McCoy Residence
05.2011 - 02.2017

Corrections Officer 2

Georgia Department Of Corrections
01.2001 - 01.2009

Customer Service Associate

Athletes Foot
01.1999 - 01.2001

Bachelor of Arts - Counseling Psychology

Southern New Hampshire University

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