Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Morrow

Enoree,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager and quick to learn new tasks to further professional skills.

Overview

21
21
years of professional experience

Work History

Implementation Consultant

RedSail Technologies
09.2015 - Current
  • Delivered successful implementations for retail and long term care pharmacies, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration.
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Conducted post-implementation reviews for continuous improvement opportunities in future projects.
  • Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
  • Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
  • Configured implementation parameters based on customer requests.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
  • Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Provided exceptional on-site and remote training with clients during and after the implementation.
  • Managed and monitored multiple implementation projects at the same time.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Aided in internal training and documentation for software enhancements.
  • Operated with little to no supervision.

Certified Pharmacy Technician

CVS Pharmacy
01.2003 - 09.2015
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Counted and labeled prescriptions with correct item and quantity.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Woodruff High School
Woodruff
05.2002

Skills

  • Issue Resolution & Critical Thinking
  • Attention to Detail & Organized
  • Implementation & Project Management
  • Project scope assessment
  • Requirements Analysis
  • Client Training & Support
  • MS Office Suite & Zoom
  • Software Implementation
  • Work independently & Self Motivated
  • Client management

Timeline

Implementation Consultant

RedSail Technologies
09.2015 - Current

Certified Pharmacy Technician

CVS Pharmacy
01.2003 - 09.2015

High School Diploma -

Woodruff High School

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Melissa Morrow