Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Morse

Albuquerque

Summary

Proven leader in educational and customer service roles, notably at Sandia Preparatory School, where I spearheaded programmatic improvements and fostered strong college admissions relationships. Skilled in admissions expertise and demonstrating a collaborative approach, I excel in enhancing student and customer experiences, with a track record of successful intervention strategies and relationship building. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

50
50
years of professional experience
2
2
years of post-secondary education

Work History

Director of College Counseling

Sandia Preparatory School
08.2015 - 07.2024
  • Analyzed data trends related to test scores, grade point averages, and course selection patterns in order to inform programmatic improvements within the department.
  • Implemented effective communication strategies to keep parents informed about their child''s progress in the college application process.
  • Established strong relationships with college admissions representatives to stay informed about program changes and opportunities for students.
  • Collaborated with faculty and staff to identify at-risk students and provide targeted interventions to boost academic performance.
  • Enhanced student preparedness for the college application process through workshops, seminars, and one-on-one sessions.

Director of Alumni Relations

Westminster School
08.1999 - 07.2001
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Interacted well with alumni of the school to build connections and nurture relationships.
  • Organized fund-raising efforts in celebration of class reunions.

College Counselor

Forman School
09.1979 - 07.1995
  • Built and maintained relationships with college admissions offices.
  • Assisted with admissions process, financial aid process and obstacles that arose.
  • Collaborated with faculty members to identify at-risk students and develop intervention plans to optimize academic performance.

Retail Sales Associate

J.Seitz and Company
06.1980 - 09.1989
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Flight Attendant

Braniff Airlines
09.1977 - 06.1978
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Associate - Information and Reception

United Nations Headquarters
08.1974 - 09.1975
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

Master of Education - Higher Education Administration

Harvard University
Cambridge, MA
06.1999

Bachelor of Arts - Psychology And Counseling

University of New Hampshire
Durham, NH
08.1975 - 06.1977

Skills

  • University Admissions Expertise
  • Multicultural Competence
  • Collaborative Approach
  • Customer Satisfaction

Timeline

Director of College Counseling

Sandia Preparatory School
08.2015 - 07.2024

Director of Alumni Relations

Westminster School
08.1999 - 07.2001

Retail Sales Associate

J.Seitz and Company
06.1980 - 09.1989

College Counselor

Forman School
09.1979 - 07.1995

Flight Attendant

Braniff Airlines
09.1977 - 06.1978

Bachelor of Arts - Psychology And Counseling

University of New Hampshire
08.1975 - 06.1977

Associate - Information and Reception

United Nations Headquarters
08.1974 - 09.1975

Master of Education - Higher Education Administration

Harvard University

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Melissa Morse