Melissa Morton
Evans,GA
Summary
Experienced Office Management and Administration Professional offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Cash Cage Supervisor
AAFES
Ft Huachuca, AZ
09.2016 - 06.2019
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Maintained accurate and up-to-date records of all transactions, ensuring easy retrieval and analysis when required.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Responsible for maintaining accountability and security of 50000 dollars in cash on a daily basis
Parent-Community Networking Center Facilitator
Hawaii Department Of Education
Pearl City, HI
08.2012 - 05.2016
- Networked with 50 local organizations, leaders, military and local schools resulting in establishment of new and lasting partnerships and relationships.
- Communicated with community members, facilitated 4 or more meetings monthly to assess concerns or current issues and identify needed assets.
- Educated community members regarding resources and school programs by using the Lighthouse School program
- Developed long-lasting partnerships with local leaders, school team and peers with active engagement, exemplary communication and consistent issue resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Redemption Personnel
Lowville Redemption Center
Lowville, NY
09.2009 - 06.2011
- Streamlined the redemption process and increased efficiency by 34% and improved customer experience.
- Managed 5000 pounds of daily redemptions, consistently meeting deadlines and maintaining accuracy.
- Maintained detailed records of redemptions, contributing to improved data accuracy and streamlined reporting.
- Kept detailed records of customers' charges and payments resulting in zero loss of revenue.
- Leveraged strong organizational skills to maintain accurate tracking of pending redemptions, enabling timely follow-up and resolution.
Education
No Degree - Business Administration
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Evans High School
Evans, GA05.1992
Skills
- Strong Communication Skills
- Documentation and Recordkeeping
- Professionalism and Integrity
- Operations Management
- Problem-Solving
- Time management mastery
- Record Keeping Efficiency
- Administrative Support
- Conflict resolution techniques
- Procedures Scheduling
- Staff Training and Development
- Data entry proficiency
- Cash handling expertise and accountability
- Microsoft Excel Microsoft word and powerpoint
Timeline
Cash Cage Supervisor
AAFES
09.2016 - 06.2019
Parent-Community Networking Center Facilitator
Hawaii Department Of Education
08.2012 - 05.2016
Redemption Personnel
Lowville Redemption Center
09.2009 - 06.2011
No Degree - Business Administration
Palm Beach State College
High School Diploma -
Evans High School