Melissa Morton
Evans,GA
Summary
Experienced Office Management and Administration Professional offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Cash Cage Supervisor
AAFES
09.2016 - 06.2019
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Maintained accurate and up-to-date records of all transactions, ensuring easy retrieval and analysis when required.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Responsible for maintaining accountability and security of 50000 dollars in cash on a daily basis
Parent-Community Networking Center Facilitator
Hawaii Department Of Education
08.2012 - 05.2016
- Networked with 50 local organizations, leaders, military and local schools resulting in establishment of new and lasting partnerships and relationships.
- Communicated with community members, facilitated 4 or more meetings monthly to assess concerns or current issues and identify needed assets.
- Educated community members regarding resources and school programs by using the Lighthouse School program
- Developed long-lasting partnerships with local leaders, school team and peers with active engagement, exemplary communication and consistent issue resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Redemption Personnel
Lowville Redemption Center
09.2009 - 06.2011
- Streamlined the redemption process and increased efficiency by 34% and improved customer experience.
- Managed 5000 pounds of daily redemptions, consistently meeting deadlines and maintaining accuracy.
- Maintained detailed records of redemptions, contributing to improved data accuracy and streamlined reporting.
- Kept detailed records of customers' charges and payments resulting in zero loss of revenue.
- Leveraged strong organizational skills to maintain accurate tracking of pending redemptions, enabling timely follow-up and resolution.
Education
No Degree - Business Administration
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Evans High School
Evans, GA05.1992
Skills
- Strong Communication Skills
- Documentation and Recordkeeping
- Professionalism and Integrity
- Operations Management
- Problem-Solving
- Time management mastery
- Record Keeping Efficiency
- Administrative Support
- Conflict resolution techniques
- Procedures Scheduling
- Staff Training and Development
- Data entry proficiency
- Cash handling expertise and accountability
- Microsoft Excel Microsoft word and powerpoint
Timeline
Cash Cage Supervisor
AAFES
09.2016 - 06.2019
Parent-Community Networking Center Facilitator
Hawaii Department Of Education
08.2012 - 05.2016
Redemption Personnel
Lowville Redemption Center
09.2009 - 06.2011
No Degree - Business Administration
Palm Beach State College
High School Diploma -
Evans High School
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