Melissa Moses
Fort Worth
Summary
Dynamic Managing Partner at Red Robin with a proven track record in strategic planning and operations management. Spearheaded initiatives that enhanced team performance and drove significant revenue growth. Renowned for fostering collaboration and implementing cost reduction strategies while maintaining high service quality. An approachable leader committed to employee development and excellence in foodservice management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Managing Partner
Red Robin
Fort Worth, TX
04.2012 - Current
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
- Managed restaurant scheduling, foodservice and customer service.
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Founded performance- and merit-based evaluation system to assess staff performance.
Shift Supervisor, Server and Bartender
Chilis's Bar and Grill
Irving, TX And Thousand Oaks, CA
06.2009 - 01.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Nimitz High School
Irving, TXNo Degree -
Antelope Valley Colleg
Lancaster, CANo Degree -
Northlake College
Irving, TXSkills
- Strategic planning
- Operations management
- Financial administration
- Cost reduction
- Forecasting
- Partnership development
- Food safety expertise
- Foodservice management professional
- Basic food preparation master
- Payroll
- Marketing
- Cross-functional team leadership
- Relationship and team building
- Leadership and people development
- Management team leadership
- Goal setting
- Profit and loss management
- Quality control planning
- Employee coaching
- Executive leadership
- Approachable leader
- Change management
- Performance benchmarking
Certification
- Certified Training Location
- Current Texas Manager Food Safety Certification
- Current TABC Certification
Awards
-Up and Coming Managing Partner for 2024
-Manager of the Quarter Twice
-Winner and top performer in many company wide contest.
Timeline
Managing Partner
Red Robin
04.2012 - Current
Shift Supervisor, Server and Bartender
Chilis's Bar and Grill
06.2009 - 01.2012
High School Diploma -
Nimitz High School
No Degree -
Antelope Valley Colleg
No Degree -
Northlake College