Melissa Moss

• Leading the staff in excellent guest service, satisfying guest issues and special requests, and upholding systems to ensure guest satisfaction.

• All scheduling, hiring, onboarding, and overseeing of training of employees.

• Payroll, labor compliance, and employee disciplinary actions.

• Profit and loss evaluation, cost monitoring, pricing, ordering, and cash and payment tracking.

• Creation of cocktail menus, wine list, and customized wine pairings with daily/weekly/periodic coursed meals.

• Managed our interface on Touch Bistro, Toast, Open Table, Resy, and Tripleseat.

• Responsible for all maintenance, and oversight of all sanitary, hygiene and food handling systems and practices.

• Implemented systems for maximizing staff efficiency and morale during labor shortage

• Utilized strategic hiring and staffing methods, ongoing training, and emotional intelligence/interpersonal skills to drastically lower employee turnover and maintain very low employee turnover rate

Provide excellent experience for all guests of the restaurant, while always supporting my team in doing the same. Getting to know everything about the restaurant in order to provide optimal guest satisfaction.

Providing flawless customer service in an extremely high volume environment. My section would be between 6 and 8 tables, and would be completely full for most of the shift, and my goal was to make every guest feel thoroughly taken care of without sacrificing speed. Major focus on efficiency and the fundamentals of connecting with guests.