Melissa Moss

• Leading the staff in excellent guest service, satisfying guest issues and special requests, and upholding systems to ensure guest satisfaction.
• All scheduling, hiring, onboarding, and overseeing of training of employees.
• Payroll, labor compliance, and employee disciplinary actions.
• Profit and loss evaluation, cost monitoring, pricing, ordering, and cash and payment tracking.
• Creation of cocktail menus, wine list, and customized wine pairings with daily/weekly/periodic coursed meals.
• Managed our interface on Touch Bistro, Toast, Open Table, Resy, and Tripleseat.
• Responsible for all maintenance, and oversight of all sanitary, hygiene and food handling systems and practices.
• Implemented systems for maximizing staff efficiency and morale during labor shortage
• Utilized strategic hiring and staffing methods, ongoing training, and emotional intelligence/interpersonal skills to drastically lower employee turnover and maintain very low employee turnover rate

Providing flawless customer service in an extremely high volume environment. My section would be between 6 and 8 tables, and would be completely full for most of the shift, and my goal was to make every guest feel thoroughly taken care of without sacrificing speed. Major focus on efficiency and the fundamentals of connecting with guests.

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Monitored dining room for cleanliness and proper set-up at all times.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.