MELISSA MOTA
Staten Island,NY
Summary
Dynamic HR leader with a proven ability to enhance workforce performance and streamline processes at Physician Affiliate Group of NY. Achieved a remarkable 40% increase in internal hiring through effective change management and investigative strategies. Expertise in employee mentorship and strategic business development, utilizing analytical insights and negotiation skills to drive organizational success. Aiming to leverage these competencies to foster a high-performance culture in future roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Employee and Labor Relations Partner
Physician Affiliate Group of NY
New York, NY
04.2024 - Current
- Managed employee and labor relations, demonstrating capacity for independent decision-making.
- Recommended strategic HR enhancements through detailed evaluation of workplace conditions.
- Examined training demands, advocated for program updates, and contributed to curriculum creation.
- Facilitated understanding and management of contractual obligations for leaders.
- Provided expert counsel on labor relations and collective bargaining strategies.
- Created frameworks promoting harmonious workplace dynamics and compliance with legal standards.
- Assisted with navigating staff relations, career obstacles, and training initiatives.
- Resolved employee grievances to achieve favorable resolutions.
- Developed strategic communication approaches to drive change efforts.
- Strengthened preparedness for critical transitions by implementing innovative virtual reality-driven exercises.
Director - Human Resources
Community Connections Action Inc
New York, NY
07.2023 - 02.2024
- Directed the successful application of strategic initiatives for improved outcomes.
- Advised on supervisory practices to drive organizational HR leadership initiatives.
- Collaborated with management to ensure compliance with organizational standards.
- Implemented behavior-based interviewing strategies to enhance candidate selection accuracy.
- Designed and executed innovative recruitment and staffing strategies to align with evolving business processes.
- Monitored legislative updates to align HR practices with government regulations.
- Led initiatives to promote shared governance across HR administration and employee relations.
- Developed detailed guide encompassing organizational guidelines, corrective measures, and workplace expectations.
- Spearheaded company-wide employee communications initiative.
Manager– Employee Relations
Person Centered Care Services
Staten Island, NY
06.2020 - 06.2023
- Pioneered creation of efficient HR systems, driving long-term improvements.
- Administered compensation packages, benefits policies, and employee relations initiatives across a 1000-member team.
- Collaborated with HR Director to design, execute, and oversee enhanced HR strategies.
- Attracted high-quality external talent through strategic workforce planning.
- Restored organizational credibility through proactive resolution of employee relations issues.
- Established targeted training initiatives for improved investigatory techniques, legal comprehension, and motivation.
- Facilitated comprehensive training sessions on job roles, company policies, procedures and OPWDD regulations.
- Managed risk by ensuring full compliance with all relevant legal standards.
- Addressed misconduct investigations and ensured compliance with internal policies.
Assistant Dean– Student Services and Operations
New World Preparatory Charter School
Staten Island, NY
10.2018 - 01.2020
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Developed strategies to enhance productivity by encouraging a culture of accomplishment.
- Upgraded policies to ensure a secure and safe learning environment.
- Facilitated clear communication of detailed procedures and standards among stakeholders using tailored approaches.
- Routinely investigated methods to optimize day-to-day functions, enhance client communication channels, ensure precise recordkeeping systems, and refine data input activities.
- Led crisis management efforts, ensuring timely and effective response to campus emergencies.
- Resolved conflicts among faculty members by mediating discussions between parties involved.
- Coordinated recruitment activities, including faculty interviews and student visits.
- Collaborated with external stakeholders to secure funding and partnerships for program development.
- Received inquiries from current and prospective students and parents regarding facility information, registration fees, class schedule and other general information.
Supervisor- Workforce Recruitment and Development
Fedcap Rehabilitations Services
Staten Island, NY
04.2013 - 09.2018
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Streamlined processes by training staff in optimized workflows and procedures.
- Ensured accurate processing of team’s timecards and payroll.
- Provided mentorship to new hires, ensuring understanding of operational guidelines.
- Enhanced employee involvement by developing effective performance management strategies.
- Orchestrated leadership development programs resulting in 6 team members securing senior leadership roles over a span of two years.
- Streamlined all generalist affairs into an integrated HR function.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Created a harmonious atmosphere for resolving disputes, using conflict resolution methods to settle contentious matters.
Education
Bachelor of Science - Human Resources Management, Business Economics
SUNY Empire State College
06.2022
Skills
- Conducting Internal Investigations
- Change Management Facilitation
- Employee Relations Expertise
- Workforce Performance Optimization
- Talent Acquisition
- Leadership Development
- Labor Relations Facilitation
- Employee Mentorship
- Process and Systems Optimization
- Leadership and initiative
- Benefits Administration Proficiency
- HRIM (BambooHR, Workday, Paycor, Slack)
- ATS (Paylocity, Paycom, ADP Workforce)
- Proficient in Conflict Resolution
- Analytical Data Interpretation
- Digital Solutions Integration
- Operational Management
- Adaptable Innovation Strategies
- Strategic Business Development
- Data-Driven Analysis
- Partnership Engagement Strategies
- Negotiation Expertise
- Talent Acquisition
Affiliations
- New York Foundling, Community Ambassador, 2019 - present
- Society of Human Resources Management (SHRM), Member, 2021 - present
Certification
- Professional in Human Resources (PHR), 12/01/22
- Society of Human Resources Management Certified Professional (SHRM-SCP), 07/01/22
Accomplishments
- GPA: 3.87
- President List, 2000- 2002
Timeline
Employee and Labor Relations Partner
Physician Affiliate Group of NY
04.2024 - Current
Director - Human Resources
Community Connections Action Inc
07.2023 - 02.2024
Manager– Employee Relations
Person Centered Care Services
06.2020 - 06.2023
Assistant Dean– Student Services and Operations
New World Preparatory Charter School
10.2018 - 01.2020
Supervisor- Workforce Recruitment and Development
Fedcap Rehabilitations Services
04.2013 - 09.2018
- Professional in Human Resources (PHR), 12/01/22
- Society of Human Resources Management Certified Professional (SHRM-SCP), 07/01/22
Bachelor of Science - Human Resources Management, Business Economics
SUNY Empire State College
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