Summary
Overview
Work History
Skills
Timeline
Generic

Melissa Motley

Monticello,IA

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

COUNTRY Financial
Monticello, IA
02.2024 - 11.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Operational Manager

Iowa Pediatric Dental Center
Cedar Rapids, IA
03.2023 - 02.2024
  • Manage daily scheduling for the operation of the dentist office.
  • Manage and responsible for maintaining the reception desk.
  • Responsible for health insurance claims billing and insurance follow ups.
  • Daily interaction with customers professionally by phone email in person and text message.
  • Provided guidance, direction, and support to direct reports in order to meet organizational objectives.
  • Coordinated with other departments to ensure smooth operation of daily activities.
  • Resolved customer complaints related to operational issues in a timely manner.
  • Created detailed reports on operational activities for senior management review.
  • Conducted regular meetings with staff members to discuss progress towards goals.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Developed lucrative relationships with clients to promote future business opportunities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Office Manager

M&S Manufacturing
Monticello, Iowa
09.2022 - 03.2023
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll of over $18,000 per week and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Interpreted and communicated work procedures and company policies to staff.
  • Created an employee handbook with procedures and policies.
  • Created invoices and POs on Quickbooks.
  • Entered all incoming bills that are due and past due into Quickbooks.
  • Created Excel sheets to track and monitor things inside the company.
  • Managed and set up appointments and calibrations for In-tox-alock.
  • Received and changed quarterly price changes on all material and goods.
  • Use and knowledge of Quickbooks.

U-Haul Manager

M&S Manufacturing
Monticello, Iowa
09.2022 - 03.2023
  • Managed over 60 trucks on a daily bases.
  • Managed transfer of trucks in and out of location
  • Scheduled and managed daily rentals of U-haul
  • Answer questions and educate customers regarding products and services.
  • Assist customers inside and outside with U-haul products and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Special Education Teacher Assistant

Monticello School District
Monticello, Iowa
08.2019 - 09.2022
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
  • Provided special attention to individuals needing extra academic or behavioral guidance during classes.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
  • Aided disabled students in using restroom facilities.
  • Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
  • Cleaned and organized classrooms, materials and supplies.
  • Communicated with parents to report on academic and behavioral performance and deliver suggestions to implement at home to reinforce positive habits developed at school.
  • Transported non-ambulatory students throughout campus facilities.
  • Coached students on speech patterns using augmentative/alternative communication methods.
  • Monitored students' use of personal medical equipment to encourage proper use and prevent injury.
  • Helped students with limited mobility move around school areas and handle personal care tasks.
  • Lifted students in and out of wheelchairs, retrieved walkers or braces and helped students find comfortable and safe positions.
  • Provided continuous support by accompanying students to classes and in-school activities.
  • Observed student behaviors and utilized success intervention techniques to correct problems.

Day Shift Restaurant Manager

Cone Shoppe
Monticello, Iowa
06.2016 - 08.2019
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assisted staff by serving food and beverages or bussing tables.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Trained new employees to perform duties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Distributed food to service staff for prompt delivery to customers.

Skills

  • Complex Problem Solving
  • Verbal and Written Communication
  • Training and Development
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Team Leadership
  • Administration and Reporting
  • Problem Resolution
  • Goal Setting
  • Workforce Management
  • Accounts Payable and Receivable

Timeline

Customer Service Manager

COUNTRY Financial
02.2024 - 11.2024

Assistant Operational Manager

Iowa Pediatric Dental Center
03.2023 - 02.2024

Office Manager

M&S Manufacturing
09.2022 - 03.2023

U-Haul Manager

M&S Manufacturing
09.2022 - 03.2023

Special Education Teacher Assistant

Monticello School District
08.2019 - 09.2022

Day Shift Restaurant Manager

Cone Shoppe
06.2016 - 08.2019

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Melissa Motley