Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Motter

Phoenix,AZ

Summary

Dynamic Bakery Manager at Sprouts Farmers Market Inc, recognized for enhancing product sales through strategic displays and exceptional customer service. Proven expertise in inventory management and staff training, leading to significant waste reduction and improved team performance. Committed to fostering a positive work environment while ensuring compliance with food safety standards.

Overview

30
30
years of professional experience

Work History

Bakery Manager

Sprouts Farmers Market Inc, Grocery
12.2021 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Managed all baking operations professionally and handled all problems confidently.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.

General Merchandise Manager

Fry's Marketplace
02.2014 - 11.2021
  • Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
  • Devised strategic plans for visual merchandising updates in alignment with company branding guidelines and current market trends.
  • Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
  • Monitored competitor activities to stay informed about industry developments and capitalize on potential opportunities for growth.
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
  • Developed high-performing teams through effective hiring, ongoing coaching, and performance evaluations.
  • Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained updated product knowledge to successfully educate and advise customers.

Assistant Store Manager

Motherhood Maternity
03.2003 - 06.2005
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

SIMS Coordinator

Walgreens
08.2000 - 04.2003
  • Trained staff members on SIMS usage, ensuring consistent and effective use of the system across departments.
  • Handled cashier duties and assisted in various departments.
  • Executed complete store resets.
  • Designed accurate ad and sales pricing tags.

Head Server

Carlos O’Brien’s
05.1995 - 07.2000
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Supervised server staff and simultaneously served personal section of tables.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Increased sales per customer by listening actively and recommending relevant menu items.

Education

Aesthetician - Aesthetician

Steiner School of Aesthetics
Phoenix, AZ
12.2012

Advanced Studies - General Studies

Sunnyslope High School
Phoenix, AZ
05.1998

Skills

  • Order management
  • Employee scheduling
  • Supply ordering
  • Food management experience
  • Supervisory experience
  • Food presentation
  • Bakery operations
  • Preventive Maintenance
  • Waste reduction
  • POS system operation
  • Well-versed in inventory management
  • Promotion planning
  • Staff coaching and training
  • Multitasking and prioritizing
  • Inventory and stocking
  • Decision-making
  • Customer service management
  • Handling complaints
  • Critical thinking
  • Superior work ethic
  • Cash handling and reconciliation
  • Strategic selling
  • Leadership development
  • Merchandise promotion and display
  • Product sales
  • Retail operations
  • Computer proficiency
  • Shelving
  • New store setups
  • Creativity and originality

Timeline

Bakery Manager

Sprouts Farmers Market Inc, Grocery
12.2021 - Current

General Merchandise Manager

Fry's Marketplace
02.2014 - 11.2021

Assistant Store Manager

Motherhood Maternity
03.2003 - 06.2005

SIMS Coordinator

Walgreens
08.2000 - 04.2003

Head Server

Carlos O’Brien’s
05.1995 - 07.2000

Aesthetician - Aesthetician

Steiner School of Aesthetics

Advanced Studies - General Studies

Sunnyslope High School

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