Melissa Mounce
Middletown,OH
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 20 years of experience in Food industry.
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
6
6
years of professional experience
Work History
OP Driver
Amazon
Monroe, OH
11.2021 - 03.2022
- Stowed products using frequency scanners.
- Unloaded materials and goods at designated locations for best project availability.
- Communicated with floor managers to determine merchandise placement.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Packed items into appropriate containers for shipment.
Delivery Driver
Matt Castrucci Auto Mall Of Dayton
Miamisburg, OH
03.2019 - 03.2020
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Created and submitted delivery and DOT logs.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Kept detailed records of deliveries and money received from customers.
- Recorded each delivery using proper paperwork before leaving warehouse.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Checked loads against documentation before completing final delivery at destinations.
Manager in Training
Arby's Restaurant
Miamisburg, OH
03.2018 - 12.2019
- Pursued every opportunity to learn about this business at all levels and improve team member support.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in this field.
Shift Leader
KFC Restaurant
Miamisburg, OH
04.2017 - 06.2018
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Shift Manager
KFC
Norwood , Ohio
04.2016 - 08.2017
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Reidland
Paducah, KY05.1998
Skills
- Communication and Interpersonal Skills
- Delivery and Shipment Records
- Clean Driving Record
- Problem Solving
- Attention to Detail
- Superior Work Ethic
- Verbal Communication
Timeline
OP Driver
Amazon
11.2021 - 03.2022
Delivery Driver
Matt Castrucci Auto Mall Of Dayton
03.2019 - 03.2020
Manager in Training
Arby's Restaurant
03.2018 - 12.2019
Shift Leader
KFC Restaurant
04.2017 - 06.2018
Shift Manager
KFC
04.2016 - 08.2017
High School Diploma -
Reidland