Summary
Work History
Education
Skills
Timeline
Generic

Melissa Mounts

Goochland,VA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and retail sales, notably at Cracker Barrel Restaurant. Excelled in enhancing customer satisfaction through expert assistance and efficient problem-solving. Skilled in POS system operations and teamwork, consistently contributing to a positive shopping environment and team cohesion. Demonstrated reliability and a proactive approach in improving store operations and customer engagement.

Work History

Retail Sales Associate

Cracker Barrel Restaurant
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

PCA

Hand and Heart
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Education

PCA - Personal Care

Hand And Heart
Richmond, VA
05.2024

Food Service - Restaurant And Food Service Management

Elkhart Career Center
Elkhart, IN
05.1980

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Cash register operation
  • Relationship building
  • Professional appearance
  • Stocking and receiving
  • Store maintenance
  • Retail store operations
  • Phone etiquette
  • POS system operations
  • Conflict resolution
  • Customer needs assessment
  • Display setup
  • Independent judgement
  • Upselling strategies
  • Merchandise display
  • Suggestive selling
  • Loss prevention
  • Friendly and outgoing
  • Customer follow-up
  • Shelf stocking
  • Cash drawer balancing
  • Calm demeanor
  • Returns and exchanges
  • Retail merchandising expertise

Timeline

PCA - Personal Care

Hand And Heart

Food Service - Restaurant And Food Service Management

Elkhart Career Center

Retail Sales Associate

Cracker Barrel Restaurant

PCA

Hand and Heart

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Melissa Mounts