Melissa Mowery
Denton ,TX
Summary
Dynamic and results-oriented professional with extensive experience in property management and customer relationship management, notably with Highmark Residential. Skilled in Yardi software and adept at fostering resident relations, I have a proven track record of enhancing community engagement and improving operational efficiencies. My strong interpersonal skills complement my ability to resolve conflicts effectively, driving satisfaction and retention.
Overview
32
32
years of professional experience
Work History
Assistant Community Manager
Highmark Residential
03.2024 - Current
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Received and processed resident payments, and updated system accounts with latest information.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Met with residents to gather information and develop effective solutions.
Leasing Specialist
Highmark Residential
05.2021 - 03.2024
- Created proposals, lease offers and documents for incoming and current tenancies.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over Number leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Kept meticulous records of correspondence between management and tenants.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Set appointment times for individuals to tour facilities and see available units.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
Substitute Teacher
Lake Dallas Independent School District
08.2019 - 05.2021
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Followed lesson plans designed by absent teachers.
- Documented student progress and provided regular updates to parents.
Assist Resident Supervisor / Caregiver
Denton MHMR
06.2002 - 10.2005
- Coordinated emergency response efforts during crisis situations, prioritizing safety for all involved parties.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Developed strong relationships with residents, fostering a sense of belonging within the community.
- Encouraged positive behavior among residents through role modeling appropriate conduct.
- Trained new Resident Supervisors on relevant policies and procedures, ensuring consistency in application across the community.
- Organized monthly staff meetings to discuss progress, challenges, and opportunities for growth within the residential community.
- Managed conflict resolution efforts, maintaining a peaceful living environment for all residents.
- Ensured compliance with housing policies, resulting in fewer rule violations and a more harmonious community.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents.
- Enforced policies and safety standards through building and room rounds.
Production Associate
Boeing
08.1998 - 10.2001
- Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Scanning Coordinator
Food Fare
05.1993 - 07.1997
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
- Maintained compliance with company policies and industry regulations by staying up-to-date on training requirements and best practices in scanning coordination.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
Education
High School Diploma -
Lake Dallas High School
Lake Dallas, TX05.1994
Skills
- Property Management
- Payment Processing
- Records and database administration
- Website Management
- Hospitality and accommodation
- Yardi software proficiency
- Deposit accounting
- Strong interpersonal skills
- Financial records oversight
- Resident relations
- Property Inspections
- Vendor Management
- Customer Relationship Management
- Tenant and eviction laws
- Payment management
- Property tours and inspections
- Conflict handling
- Leasing and sales
- Staff Management
- Daily operations oversight
- Customer Support
- Community Engagement
- Staff Training
- Property Tours
- Maintenance knowledge
- Workplace Safety
- Employee Recruitment
- Apartment inspections
- Property safety
- Community marketing
- Understanding of amenities
- Client Needs Assessments
- Written and verbal communication
- Onsite facility tours
- Staff Oversight
- Reliability
- Excellent Communication
- Active Listening
- Relationship Building
Timeline
Assistant Community Manager
Highmark Residential
03.2024 - Current
Leasing Specialist
Highmark Residential
05.2021 - 03.2024
Substitute Teacher
Lake Dallas Independent School District
08.2019 - 05.2021
Assist Resident Supervisor / Caregiver
Denton MHMR
06.2002 - 10.2005
Production Associate
Boeing
08.1998 - 10.2001
Scanning Coordinator
Food Fare
05.1993 - 07.1997
High School Diploma -
Lake Dallas High School
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