Melissa M. Poulin
Earlysville,VA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
26
26
years of professional experience
Work History
Registered Behavior Technician
Virginia Institute of Autism
09.2022 - 07.2025
- Provide 1:1 behavior intervention services in the clinic and the school for children with autism spectrum disorder and their families.
- Collaborate with Outpatient Behavior Analyst in developing individualized goals and objectives for clinic-based programs for each individual on caseload
- Maintain and modify client materials
- Provided group instruction to learners including morning meetings and art classes.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Worked as part of collaborative team to address changing needs of children and families.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
Teacher Aide
Albemarle County School
08.2021 - 08.2022
- Assisting in classroom processes and teaching of children for partial day.
- Library Assistant
- Shelving, organizing and covering books with protective covers.
- Assisting students with book selections based upon their personal interests.
- Checking in and out books.
- Assisted with weeding of books and removing from the schools system.
- AUGUST 2022 YEAR CONTRACT
Title Document Processing
State Farm Insurance
04.2020 - 08.2021
- Provide an error free experience while possessing title documents for total loss vehicle sales.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Analyst
Mangham Associates
09.2017 - 08.2019
- Take ownership of technology.
- Act as the primary interface to the outsourced technology provider acting as an escalation point for more complex technical issues.
- Apply troubleshooting and analysis skills to diagnose and fix personal computer hardware, software and peripheral devices.
- Maintain and update company website using HTML.
- Keep up to date on current technology including cyber security and train staff as necessary.
- Work closely with the CCO to ensure that technology policies and procedures are followed.
- Write and maintain the cyber security policy and act as lead on all business continuity testing.
- Write custom SQL queries to extract back end data.
- Support the Operating Team's efforts to provide error-free deliverables according to the internally or externally established deadlines.
- Document and maintain desktop procedures of specific tasks and processes including calculations and/or logic behind reports to ensure a duplicable process for all users.
- Build and organize client-facing presentations for the Investment team. Including but not limited to, fact checks, format, grammar and spelling to ensure error free presentations.
Office Manager
Mangham Associates
01.2017 - 09.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Additional human resources duties of posting new position and screening of applicants; assisting in the interview process.
- Support the efforts of the Investment Team by assisting with travel, printing and binding, preparing for meetings, and other areas as requested.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Global Administration
CA Technologies
04.1999 - 04.2006
- Global administration for the internal software used in monitoring company activity.
- Trained managers, consultants, and other local administrators on the software in classroom environments.
- Managed team of coordinators to ensure they were utilizing the software correctly and in the most efficient manner.
- Tracked consultant utilization and revenue generation.
- Created weekly global level reports for any projects at risk.
Education
Master of Science - Library Science
University of Southern Connecticut
New Haven, CT01.2013
Bachelor of Science - Criminal Justice
George Mason University
Fairfax, VA 01.2008
Associate of Science - General Studies
Northern Virginia Community College
Annandale, VA01.2006
Skills
- Solovis, Insightly CRM, Microsoft 365, MS Access, MS Office, Outlook, Adobe, Google Suite, Sales Force, Notable, Paylocity, Ensora
Timeline
Registered Behavior Technician
Virginia Institute of Autism
09.2022 - 07.2025
Teacher Aide
Albemarle County School
08.2021 - 08.2022
Title Document Processing
State Farm Insurance
04.2020 - 08.2021
Analyst
Mangham Associates
09.2017 - 08.2019
Office Manager
Mangham Associates
01.2017 - 09.2017
Global Administration
CA Technologies
04.1999 - 04.2006
Master of Science - Library Science
University of Southern Connecticut
Bachelor of Science - Criminal Justice
George Mason University
Associate of Science - General Studies
Northern Virginia Community College
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