Melissa Mrsic
Meridian,ID
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
5
5
years of professional experience
Work History
Sales Assistant
A To Z Metals
Meridian, Idaho
01.2019 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
Assistant Manager
Forever 21
Boise, ID
07.2021 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Engaged in on-going development of personal selling skills and product knowledge.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Approached browsing customers to initiate conversations to determine buying preferences.
Education
High School Diploma -
Centennail High School
Boise05.2022
Skills
- Payment Processing
- Upselling Strategies
- Selling Skills
- Balance Verification and Reconciliation
- Teller Transactions
- Answering Customer Questions
- Cash Control
- Administrative Support
Languages
Croatian
Native or Bilingual
Timeline
Assistant Manager
Forever 21
07.2021 - 08.2022
Sales Assistant
A To Z Metals
01.2019 - Current
High School Diploma -
Centennail High School