Open To Work
Melissa Mrso
Salt Lake City,UT
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Reliable Baggage Handler and team player with exemplary customer service skills. Possessing requisite strength and stamina to accomplish tasks with speed and efficiency. Competent using equipment for luggage transport.
Efficient Baggage Handler known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in luggage handling, safety protocols adherence, and operational equipment use. Excel in teamwork, communication, and problem-solving, ensuring smooth baggage operations and positive passenger experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Baggage Handler
Prospect Airport Services
Salt Lake City, UT
06.2025 - 08.2025
- Operated baggage handling equipment efficiently and safely.
- Sorted and transported baggage to designated areas in the terminal.
- Inspected luggage for damage and reported issues to supervisors.
- Maintained cleanliness of baggage handling area and equipment.
- Followed safety protocols to prevent accidents during operations.
- Responded to customer inquiries about lost or delayed baggage.
- Followed safety protocols when operating heavy machinery and equipment.
- Assisted passengers with their luggage needs.
- Maintained a safe working environment by adhering to company policies and procedures concerning safety standards.
- Organized and stowed luggage in appropriate compartments.
- Reported any discrepancies found in baggage handling processes to supervisors.
Cashier/Customer Service/Sales Associate
Hudson Group
Salt Lake City, USA
06.2023 - 03.2025
- Implemented effective prospecting strategies that resulted in a XX% increase in new customer acquisition
- Processed customer transactions quickly and accurately.
- Maintained organized cash register and work area.
- Assisted customers with product inquiries and selections.
- Handled cash, credit, and gift card payments efficiently.
- Collaborated with team members to manage peak hours effectively.
- Resolved customer complaints with professionalism and empathy.
- Ensured compliance with company policies and procedures consistently.
- Supported inventory management by restocking shelves as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
- Assisted customers in selecting merchandise and provided product information.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Handled cash transactions accurately and processed customer payments efficiently.
- Collaborated with team members to achieve daily sales targets and goals.
- Managed inventory by restocking shelves and conducting regular stock checks.
- Engaged with customers to build rapport and enhance their shopping experience.
- Trained new associates on store policies and customer service best practices.
- Utilized point-of-sale systems to track sales and manage transactions effectively.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Prepared merchandise for purchase or rental.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adhered to company initiatives and achieved established goals.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Received and displayed product shipments on store retail shelves upon delivery.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Answered incoming telephone calls to provide store, products and services information.
Customer Service Associate
Walgreens
Salt Lake City, USA
09.2018 - 01.2024
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Achieved XX% increase in customer satisfaction scores through proactive problem-solving techniques
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
- Assisted customers with product inquiries and service requests.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Resolved customer complaints efficiently and professionally.
- Collaborated with team members to ensure smooth operations.
- Educated customers about promotions and loyalty programs.
- Monitored inventory levels and restocked shelves as needed.
- Trained new associates on customer service standards and procedures.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained knowledge of current sales promotions and new product releases.
- Suggested product solutions based on individual customer needs.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Developed relationships with key clients through regular contact and follow-up communication.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Followed-up with customers after purchase to ensure satisfaction.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Mentored junior team members and managed employee relationships.
- Updated system with order specifics and customer details, preferences, and billing information.
- Contacted customers about potential service upgrades, new services and account changes.
- Led on- and off-site customer support teams across multiple time zones.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Excelled in exceeding daily credit card application goals.
- Provided top quality control and eliminated downtime to maximize revenue.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted available products and services to customers during service, account management and order calls.
Education
Cottonwood High School
Murray, UTSkills
- Cash Handling
- Employee training
- Cleaning Experience
- POS
- Organizational Skills
- Stocking
- Sales
- Outdates
- Customer Service
- Airport regulations
- Safety awareness
- Multitasking
- Decision-making
- Order fulfillment
- Team building
- Problem-solving
- Goal setting
- Customer relationship management
- Transaction processing
- Problem solving
- Team collaboration
Certification
Driver's License
Languages
Bosnian, Fluent
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$700/hr - $1000/hrTimeline
Baggage Handler
Prospect Airport Services
06.2025 - 08.2025
Cashier/Customer Service/Sales Associate
Hudson Group
06.2023 - 03.2025
Customer Service Associate
Walgreens
09.2018 - 01.2024
Cottonwood High School