Melissa Mueller
Enon,OH
Summary
Diligent nursing professional with demonstrated success in emergency patient care looking for a new opportunity for growth. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse Emergency Department
Premier Health
05.2018 - 12.2023
- Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient responses in electronic medical records.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Provided valuable support to families during critical situations by offering emotional support, answering questions, and assisting with decision-making processes related to their loved one''s care.
- Optimized patient flow within the Emergency Department by coordinating bed assignments and discharges according to capacity constraints.
- Advanced patient education efforts by developing customized discharge instructions that addressed each individual''s unique health needs and promoted adherence to prescribed treatment regimens.
- Ensured continuity of care for patients with complex needs by facilitating referrals to specialty services and arranging follow-up appointments as needed.
- Participated in quality improvement initiatives aimed at enhancing the overall effectiveness and efficiency of emergency nursing care delivery within the department.
- Contributed to the creation of a positive work culture within the Emergency Department by actively participating in team-building activities, offering constructive feedback, celebrating successes, and fostering a sense of camaraderie among colleagues.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Inpatient Care Management Nurse RN
United Health Care
02.2022 - 08.2022
- Perform initial and concurrent review of inpatient cases applying evidenced-based criteria (InterQual criteria).
- Discuss cases with facility healthcare professionals to obtain plans-of-care.
- Collaborate with Optum Enterprise Clinical Services Medical Directors on performing utilization management.
- Participation in discussions with the Clinical Services team to improve the progression of care to the most appropriate level.
- Consult with the Medical Director, as needed, for complex cases and make appropriate referrals to downstream partners.
- Apply clinical expertise when discussing case with internal and external Case Managers and Physicians.
- Identify delays in care or services and manage with MD.
- Follow all Standard Operating Procedures in end to end management of cases.
- Facilitate timely and appropriate care and effective discharge planning.
- Participate in team meetings, education, discussions, and related activities.
- Maintain compliance with Federal, State and accreditation organizations.
- Identify opportunities for improved communication or processes.
- Participate in audit activities and meetings.
Associate Nurse Manager Med/Surg Division
Premier Health
07.2015 - 05.2018
- Coordinated discharge planning process and collaborated with community resources to ensure successful transitions of care for patients.
- Assisted with budget planning and resource allocation for the department, ensuring cost-effective use of funds without compromising patient care standards.
- Advocated for patients'' needs by collaborating with physicians, case managers, social workers, therapists, dietitians, pharmacists on individualized treatment plans.
- Promoted a culture of safety within the department by addressing concerns promptly and implementing corrective actions when necessary.
- Established a positive work environment that fosters open communication, collaboration and respect among nursing staff and interdisciplinary team members.
- Participated in hospital-wide committees to represent the interests of the nursing department, contributing to the development of strategic plans and initiatives.
- Conducted regular audits of nursing documentation to ensure compliance with regulatory requirements and maintain high standards of patient care delivery.
- Identified patients appropriate for referral opportunities to integrate with other services/programs.
- Improved patient care by effectively managing nursing staff and coordinating interdisciplinary team collaboration.
- Streamlined nursing workflows to increase efficiency, resulting in improved patient satisfaction scores.
- Developed comprehensive training programs for new hires, reducing onboarding time and improving retention rates.
- Implemented evidence-based practices within the department, leading to improved clinical outcomes for patients.
- Served as a mentor and resource for nursing staff, fostering professional growth and career development opportunities.
- Managed staffing schedules to ensure adequate coverage while controlling overtime costs, maintaining optimal nurse-patient ratios.
- Conducted performance evaluations for nursing staff, providing constructive feedback to promote continuous improvement in care delivery.
- Participated in quality improvement initiatives aimed at enhancing the overall patient experience and streamlining internal processes.
Administrative Officer
Premier Health
01.2015 - 07.2015
- Identifiable managerial presence for all departments during the off shifts.
- Responsible for proper allocation and utilization of hospital resources to promote continuity of care to patients and families.
- Supported medical staff and hospital personnel.
- Served as the hospital’s administrative representative in crisis prevention and resolution.
- Served as incident commander during emergency situations.
- Determined appropriate patient placement through effective communication with physicians, nursing, and support personnel.
Registered Nurse and Team Leader Med/Surg Division
Premier Health
06.2010 - 01.2015
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Education
Bachelor of Nursing (BSN) -
Indiana University East
2014
Bachelor of Science in Business and Administration (BSBA) -
Wright State University
2000
Skills
- Privacy and Confidentiality
- Documentation and Reporting
- Discharge Planning
- Regulatory Compliance
- Clinical Assessment
- Emergency Triage
- Effective Communication
- Critical Thinking
- Time Management
- Team Collaboration
- Multitasking
- Discharge Planning Coordination
Accomplishments
Nursing Excellence Award for Leadership
Certification
- Registered Nurse (RN) - Ohio
- Registered Nurse (RN) Compact License
- Basic Life Support (BLS)
- Trauma Nursing Core Course (TNCC)
- Advanced Cardiac Life Support (ACLS)
- Crisis Prevention Institute (CPI)
- Pediatric Advanced Life Support (PALS)
Timeline
Inpatient Care Management Nurse RN
United Health Care
02.2022 - 08.2022
Registered Nurse Emergency Department
Premier Health
05.2018 - 12.2023
Associate Nurse Manager Med/Surg Division
Premier Health
07.2015 - 05.2018
Administrative Officer
Premier Health
01.2015 - 07.2015
Registered Nurse and Team Leader Med/Surg Division
Premier Health
06.2010 - 01.2015
Bachelor of Nursing (BSN) -
Indiana University East
Bachelor of Science in Business and Administration (BSBA) -
Wright State University