Melissa Mufferi

Work History

Sales Operations Manager

3D Systems

03.2022 - Current

Facilitate integration and expansion of business processes to improve sales efficiency and customer experience.
Support ~30 sales professionals with a broad hardware, software, and services portfolio.
Manage ~90 resellers/distributors and their related programs such as quarterly business reviews, marketing development funds, product promotions, discounting structure, and partner enablement.
Development, deployment, and training for new price book tools and Salesforce quoting management.
Act as project manager during acquisitions and new product releases, ensuring integration into current processes, and development and implementation of the go-to-market plan.
Overseeing complex deals and managing the process for standard and non-standard T&C during the quoting and sales process, coordinating with other internal deal desk functions - legal, finance, compliance, etc.
Monitor sales activities to ensure standardization and compliance with corporate and business unit practices.
Identify opportunities for continuous improvement in sales processes & procedures, implement automation where not yet available.
Collaborating and engaging with a wide variety of functions and teams to guide the direct sales and reseller network.
Aligned company goals with customer outcomes and increased satisfaction by automating quoting management systems.

Sales Administration Manager

Biesse Group

05.2018 - 03.2022

Collaborated directly with COO, CFO, and CCO on all major projects - including machinery pricing strategies, marketing promotions, distributor contracts, stock inventory planning and client contract negotiations.
Coached, managed, and mentored a team of ten in the Sales Administration & Logistics department.
Owned end-to-end high volume order management and sales contract process from initial quotation through to delivery, including order evaluation, pricing validation, contract creation, customer invoicing, and CRM data management.
Recognized, developed, and implemented process improvements for quote-to-cash operations for administration and sales team.
Participated in company-wide project to develop new CRM CPQ platform from inception through implementation.
Supervised Logistics Administrators including overseas shipments, inland freight, carrier contract negotiations, and delivery forecasting and planning.
Participated in quarterly sales forecasts with Controller and CFO to plan deliveries and achieve budgetary goals.
Maintained sales data and customer information in Salesforce, Oracle, and other software programs.
Managed sales process adherence with Area Sales Management and distributors.
Created and maintained Sales Department policies, procedures, training manuals, and sales-related resource material.
On-boarded and trained new Area Sales Managers, distributors, and team members.
Coordinated cross-functional activities across departments, including Parts, Service, Finance and Marketing.
Planned, participated and attended annual trade shows and events.
Validated, audited, calculated and reported sales values and commissions for all sales managers and distributors.
Handled all key accounts and priority customers.

Operations Team Lead

Flexible Business Systems

10.2014 - 05.2018

Worked directly with the Chief Operating Officer in a growing and fast-paced Information Technology firm.
Supervised Operations and Logistics team in the daily department tasks of sales assistance and administration, procurement, purchasing, order fulfillment, return authorizations, service ordering, inventory tracking, license processing, and invoicing.
Development and deployment of department standard operating procedures, policies, and training documentation.
Performed monthly and annual financial reconciliations of over fifteen managed SaaS services for more than 250 clients.
Planned and coordinated client-focused networking events, as well as internal employee-focused team-building events.
Obtained proposals and negotiated with vendors for facility equipment, maintenance, and materials.
Conducted regular reviews of operations and identified areas for improvement.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Corporate Meeting and Event Planner

McVeigh Associates, Ltd

11.2010 - 10.2014

Scheduled and coordinated travel, meetings, and appointments for C-Level Executives of large international companies, such as insurance and pharmaceutical.
Planned, coordinated, and executed all aspects of corporate meetings and events, with over 500 participants, including: incentive trips, executive board meetings, internal sales meetings, marketing advisory committee meetings, scientific advisory boards, receptions, and dinners.
Executed all project specific activities including hotel rooming lists, ground transportation, travel itineraries, floor planning, catering customization, audio visual contracting, décor creation, and team-building events.
Developed comprehensive, customized registration websites for each planned program.
Advised and consulted with executive level clients through each step of the planning process to ensure all corporate and regulatory guidelines and procedures are followed.
Obtained proposals and negotiated contracts from destination management companies, audio visual suppliers, hotels, and all other relevant vendors to secure appropriate pricing.
Developed intensive, itemized budgets and reported all expenditures to the clients and internal audit/accounting department.
Built lasting relationships with all clients and vendors to ensure successful meetings and events.

Summary

Overview

Work History

Sales Operations Manager

Sales Administration Manager

Operations Team Lead

Corporate Meeting and Event Planner

Education

Bachelor's - Marketing & Finance

Skills

Additional Information

Timeline

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Websites

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