Melissa Mulholland
Bridge City,TX
Summary
Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.
Overview
31
31
years of professional experience
Work History
Child Protective Services Caseworker
Texas Department of Protective and Regulatory Services
Orange, TX
10.2005 - 03.2024
- Monitored children's well-being through home visits, school visits, and medical appointments.
- Conducted initial assessments for child abuse or neglect cases.
- Created safety plans for children in need of protection from abuse or neglect.
- Developed and maintained relationships with families, community resources, and other stakeholders to provide appropriate services.
- Reviewed case documentation to ensure compliance with state regulations and laws governing Child Protective Services.
- Provided crisis intervention services when needed.
- Attended court hearings as necessary to represent the agency's interests in protecting the welfare of children.
- Participated in interagency meetings to coordinate services for clients affected by abuse or neglect.
- Facilitated family reunification when possible following appropriate safety considerations.
- Maintained accurate records of client contact and progress according to agency policies.
- Utilized various computer systems for data entry and tracking caseworker activities.
- Actively participated in staff training sessions on best practices related to Child Protective Services caseworking.
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Updated documents and maintained permanent records.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Maintained legal documents for court proceedings and submitted testimony.
- Identified appropriate community resources and provided referrals for services.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
Texas Works Advisor
Texas Health and Human Service Commission
Beaumont, TX
11.1995 - 10.2005
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Processed client applications in accordance with established guidelines.
- Assisted clients with completing forms required for processing applications.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Entered client information and files into databases for further review and tracking.
- Gathered financial information from clients regarding income, assets and debts.
- Processed benefits applications and documents for food stamps and medical assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Bank Teller
Educator's First Credit Union
Beaumont, TX
01.1993 - 11.1995
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Prepared official checks for customer and internal bank needs.
Education
Bachelor of Science - Psychology
Lamar University
Beaumont, TX08-1992
Skills
- Policy Adherence
- Documentation proficiency
- Courtroom Procedures
- Behavioral analysis
- Report Writing
- Safety evaluations
- Documentation skills
- Home visits
- Neglect and abuse checks
- Recordkeeping requirements
Timeline
Child Protective Services Caseworker
Texas Department of Protective and Regulatory Services
10.2005 - 03.2024
Texas Works Advisor
Texas Health and Human Service Commission
11.1995 - 10.2005
Bank Teller
Educator's First Credit Union
01.1993 - 11.1995
Bachelor of Science - Psychology
Lamar University
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