Summary
Overview
Work History
Education
Skills
Work Preference
Quote
Timeline
Generic

MELISSA MULLENBACH

Floyd,IA

Summary

Professional administrative support expert with proven track record in streamlining office operations and enhancing team productivity. Highly skilled in managing schedules, coordinating projects, and optimizing workflows. Known for reliability, adaptability, and strong focus on collaboration to achieve organizational goals. Effective communicator with knack for problem-solving and maintaining high standards of performance.

Overview

10
10
years of professional experience

Work History

Lead Administrative Support Assistant

Iowa Public Defender's Office
04.2025 - Current
  • Enhanced team productivity by delegating tasks effectively and providing clear instructions. Increased efficiency in the workplace by troubleshooting and resolving technical issues with office equipment. Developed strong relationships with clients through excellent customer service and prompt follow-ups on inquiries. Managed multiple calendars and schedules for executives, ensuring timely attendance at meetings and events. Safeguarded sensitive company information by diligently maintaining confidential files. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Telecommunications Officer

Rochester Police Department/Olmsted Sheriff's Department
04.2024 - 03.2025
  • Managed crisis communications answering 911 and non-emergency phone calls, assisting the public; dispatching appropriate units (fire/police/EMS) to emergency and non-emergency situations; entering appropriate information into calls for service for accurate documentation; confirming warrants and entering information into the FBI database to include missing persons, stolen vehicles, and wanted persons.

Administrative Assistant

Waterloo Fire Rescue
02.2022 - 04.2024
  • Administrative assistant for the ambulance side of Waterloo Fire Rescue, assisting the ambulance director. Answered phone calls, worked as a billing agent for ambulance calls, maintained EMS certification for over 100 employees, maintained accurate EMS personnel files, other duties as assigned by the ambulance director and maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Administrative Assistant

MercyOne Cedar Falls Medical Center
05.2015 - 02.2022
  • Administrative assistant to the hospital administrator. Answered phone calls for the administration offices, maintained accurate meeting minutes to include confidential information for leadership meetings, prepared meeting agendas, filled in as a unit secretary on the medical/surgical floor when short staffed, other duties as assigned by the hospital administrator.

Education

Certificate - Medical Secretary/Transcription Program

Mayo Clinic

Skills

  • Proficient in managing multiple tasks
  • Proficient in high-pressure environments
  • Proficient in typing at over 80 wpm
  • Broad healthcare experience
  • Effective interpersonal communication
  • Motivated learner
  • Effective workload management
  • Administrative support
  • Document management
  • Meeting organization
  • Efficient time management

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionHealthcare benefits401k matchPaid time off

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Lead Administrative Support Assistant

Iowa Public Defender's Office
04.2025 - Current

Telecommunications Officer

Rochester Police Department/Olmsted Sheriff's Department
04.2024 - 03.2025

Administrative Assistant

Waterloo Fire Rescue
02.2022 - 04.2024

Administrative Assistant

MercyOne Cedar Falls Medical Center
05.2015 - 02.2022

Certificate - Medical Secretary/Transcription Program

Mayo Clinic

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